Sales Coordinator

Hilton Charlotte Airport; Florida; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Paid Time Off & Vacation

Tuition reimbursement

DailyPay

Brand discounts

Job summary

Atrium Hospitality LP is seeking a Customer Service/Administrative Associate for the Hilton Charlotte Airport location in Charlotte, NC. This role supports sales, group reservations, and guest communications while maintaining smooth daily operations.

You will handle inquiries, prepare documentation, and assist with a range of admin tasks. Strong MS Office skills and hospitality system familiarity are a plus in this on-site position.

Qualifications

• At least 1 year of customer service or administrative experience.
• Friendly, detail-oriented multitasker with excellent written and verbal communication.
• Proficiency in Microsoft Office; familiarity with Delphi.fdc or Opera is a plus.

Responsibilities

• Support the sales team by handling inquiries, leads, calls, reports, and admin work.
• Assist group, catering, and business travel clients with reservations and rooming lists.
• Help prepare proposals, contracts, and group documentation, including signed agreements.
• Manage on-property social media accounts and respond to guest reviews.
• Collaborate with Convention and Visitors Bureaus and manage office supplies.
• Assist with research, billing questions, rewards points, and brand systems like Delphi or OnQ.

Skills

Customer service

Administrative support

Communication

Microsoft Office

Tools

Delphi.fdc

Opera

Job description

Hotel: Hilton Charlotte Airport 2800 Coliseum Centre Drive Charlotte, NC 28217 Full time

Compensation Range: $20.85 per hour Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

What You Will Do:

• Support the sales team by handling inquiries, leads, phone calls, reports, and general admin work.
• Assist group, catering, and business travel clients with reservations, rooming lists, updates, and questions.
• Help prepare proposals, contracts, and group documentation, including uploading signed agreements.
• Manage on-property social media accounts (if applicable), including posting and responding to guest reviews.
• Collaborate with Convention and Visitors Bureaus, manage office supplies, and pitch in wherever needed.
• Assist with research, billing questions, reward points, and brand systems like Delphi or OnQ.

What We Are Looking For:

• At least 1 year of customer service or administrative experience.
• Friendly, detail-oriented multitasker with excellent written and verbal communication.
• Comfortable working in Microsoft Office; bonus points for experience with hotel systems like Delphi.fdc or Opera.
• Able to sit at a desk and manage phone, email, and system tasks for most of the day.

Why Atrium? Hear it from Emilee H, “What makes Atrium’s culture stand out is its commitment to investing in its associates and fostering a culture of growth. The company supports continuous learning and development, ensuring that every team member has the opportunity to grow and succeed each day”.

Atrium is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing.

As a result of our growth, we are always looking for great talent to join our organization.

As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities.

We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education.

When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them.

This leadership responsibility is a critical one, accepted with the pride and gravity it deserves.

We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality.

The voices and opinions of our associates truly matter.

We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!