Guest Experience Agent - Hospitality Call Center

Circa Las Vegas; Las Vegas (NV); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Growth opportunities

Employee discounts

Job summary

Circa Hospitality Group in Las Vegas seeks a Call Center Agent to be the first point of contact for guests across Circa properties. You will handle reservations, inquiries, and route calls to the appropriate departments to ensure smooth service.

The ideal candidate has call center or customer service experience, strong communication skills, and the ability to manage multiple systems. Spanish is a plus; willingness to work flexible shifts including weekends.

Qualifications

• Experience in a call center or customer service role.
• Fluency in English; Spanish is a plus.
• Ability to navigate multiple computer applications and phone systems.
• Strong problem-solving and multitasking abilities.
• Professional communication and customer-focused approach.

Responsibilities

• Answer calls and assist with hotel reservations and inquiries.
• Direct calls to appropriate departments across three properties.
• Maintain knowledge of amenities, room types, rates, promotions, and procedures.
• Navigate computer systems to access and manage guest data accurately.
• Maintain professionalism and accuracy in guest interactions.
• Handle escalated calls with patience and courtesy.
• Perform data entry and record-keeping as assigned.
• Adhere to company policies and regulatory standards.
• Meet quality, productivity, and customer satisfaction targets.
• Prioritize tasks in a fast-paced environment.

Skills

Bilingual EN/ES

Strong communication

Customer service

Multitasking

Problem-solving

Interpersonal skills

Organizational skills

Flexibility

Adaptability

Tools

CRM software

Phone systems

Multiple computer apps

Job description

Circa Hospitality Group in Las Vegas seeks a Call Center Agent to be the first point of contact for guests across Circa properties. You will handle reservations, inquiries, and route calls to the appropriate departments to ensure smooth service.

The ideal candidate has call center or customer service experience, strong communication skills, and the ability to manage multiple systems. Spanish is a plus; willingness to work flexible shifts including weekends.