Hospitality Reservationist - Elevate the Guest Experience

The Dinex Group - Daniel Boulud; Costa Mesa (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

The Dinex Group - Daniel Boulud in Costa Mesa seeks a poised Reservationist to be the first point of contact for guests, managing reservations with precision and warmth. You will provide menu details, hours, and experiences while coordinating seating with the team in a fast-paced, high-touch setting.

Ideal candidates bring 1–2 years in reservations/guest services, proficiency with OpenTable or Resy, and exceptional communication.

Qualifications

• 1–2 years of experience in a reservationist/host/guest services role (fine dining preferred).
• Experience with reservation platforms such as OpenTable or Resy.
• Exceptional verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional, polished demeanor with a guest-first mindset.
• Ability to remain composed under pressure in a fast-paced environment.
• Flexible availability, including weekends and holidays.

Responsibilities

• Manage reservations via phone, email, and online platforms with accuracy and efficiency.
• Provide guests with detailed information regarding menus, hours, policies, and special experiences.
• Coordinate seating arrangements in collaboration with the host team and management.
• Maintain and update reservation systems (e.g., OpenTable, Resy).
• Handle high-volume inquiries while maintaining a calm, professional demeanor.
• Anticipate guest needs, noting special requests, celebrations, and VIP preferences.
• Assist with waitlist management and guest flow during service.
• Uphold the highest standards of hospitality and guest service at all times.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Guest service mindset

Tools

OpenTable

Resy

Job description

The Dinex Group - Daniel Boulud in Costa Mesa seeks a poised Reservationist to be the first point of contact for guests, managing reservations with precision and warmth. You will provide menu details, hours, and experiences while coordinating seating with the team in a fast-paced, high-touch setting.

Ideal candidates bring 1–2 years in reservations/guest services, proficiency with OpenTable or Resy, and exceptional communication.