Hospitality PMS Trainer & Go-Live Specialist

Kavaliro; Orlando (FL); On-site; USD 52,000 - 59,000; Full time

Job summary

Kaviralo is seeking an experienced Application Consultant / Trainer with a strong background in hospitality operations and PMS to support large-scale implementations across hotels and resorts. This role focuses on end-user training, operational consulting, go-live support, and user adoption rather than technical configuration.

You will deliver instructor-led training, work on-site with hotel teams, and travel extensively to go-live events.

Qualifications

• 3+ years of experience in hospitality operations, hospitality technology, or PMS consulting/training.
• Strong understanding of hotel operations including reservations, check-in/out, revenue transactions, folio management and night audit.
• Experience delivering training, coaching, or operational support to hospitality teams.
• Excellent presentation, communication, and facilitation skills.

Responsibilities

• Deliver instructor-led and hands-on end-user training during PMS implementation projects.
• Support property teams through go-live events, ensuring a smooth transition to new systems and processes.
• Train users on PMS workflows, operational procedures, and hospitality industry best practices.
• Provide on-site consultation and support during implementation, stabilization, and adoption periods.
• Work closely with hotel management, front office, housekeeping, finance, and operational teams to ensure successful implementation outcomes.
• Assist with hospitality technology deployments across a variety of hospitality organizations and property types.
• Identify operational challenges and recommend workflow improvements that maximize system utilization.
• Serve as a trusted advisor to property teams throughout implementation and post-go-live support activities.
• Document training outcomes, user feedback, and adoption progress.

Skills

Hospitality operations

PMS training

Public speaking

Travel willingness

Education

Bachelor's degree in Hospitality Management or related field

Tools

PMS software

Job description

Kaviralo is seeking an experienced Application Consultant / Trainer with a strong background in hospitality operations and PMS to support large-scale implementations across hotels and resorts. This role focuses on end-user training, operational consulting, go-live support, and user adoption rather than technical configuration.

You will deliver instructor-led training, work on-site with hotel teams, and travel extensively to go-live events.