Hospitality Ops Leader - Guest Experience & Cleanliness

Mcr-Hotels; SeaTac (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Residence Inn Seattle Sea-Tac Airport is seeking a General Manager to ensure cleanliness and friendly service in every room, every day and night. You will oversee managers and teams, and verify daily checklists are completed.

Key duties include onboarding new hires, conducting audits, preparing reports, enforcing brand standards, maintaining safety and maintenance tasks, and coaching staff toward growth and exceptional guest experiences.

Qualifications

• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations and maintain composure and objectivity.
• Must be effective at listening to, understanding, clarifying, and resolving concerns of co-workers and guests.
• Must be able to work with financial information and basic arithmetic functions.
• Must be attentive to detail and meet deadlines.
• Must be proficient in Windows operating systems and company-approved spreadsheets.

Responsibilities

• Onboarding of new incoming team members to provide friendly service and ensure onboarding checklists are followed.
• Auditing: complete daily summary and night audit processes as policy.
• Reporting: start and complete shift handover reports and upload to the MCR storage platform.
• Quality Assurance: adhere to brand standards and conduct self-audits and respond to broader audits.
• Uphold attire standards: enforce proper uniform and nametags with a friendly greeting.
• Safety: ensure fire and life safety inspections are current and address deficiencies.
• Preventative Maintenance: verify maintenance tasks are performed and checked.
• Adherence to Work Schedules: manage shifts and weekly schedule adjustments.
• Teaching/Training/Development/Coaching: foster learning, growth opportunities, and provide feedback.
• Time Clock Management/Invoice Signoff/Purchase Order Process: manage time punches, invoicing, and purchasing workflows.
• Inventory Management: maintain organized storage and follow inventory program.

Skills

Can-Do Attitude

Follow Guidelines

Evaluation & Decision-Making

Pace & Pressure

Listening & Conflict Resolution

Financial Skills

Communication Skills

Hospitality & Guest Service

Certifications & Licenses

Windows & Spreadsheets

Education

Bachelor’s or Associate’s Degree Preferred

Job description

Residence Inn Seattle Sea-Tac Airport is seeking a General Manager to ensure cleanliness and friendly service in every room, every day and night. You will oversee managers and teams, and verify daily checklists are completed.

Key duties include onboarding new hires, conducting audits, preparing reports, enforcing brand standards, maintaining safety and maintenance tasks, and coaching staff toward growth and exceptional guest experiences.