Hospitality Ops Leader: Assistant GM

Travelodge Milford; Milford (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fun culture

Rewards for results

401(k) benefits

Promotional opportunities

Job summary

Travelodge Milford is seeking an Assistant General Manager to oversee hotel and adjoining Penny's Diner operations in Milford, UT. The role focuses on guest, employee, and owner satisfaction while supporting the General Manager to maximize efficiency and brand standards.

The successful candidate will lead daily operations, supervise department heads, participate in hiring and performance reviews, and drive continuous improvements across guest services, financial reporting, and maintenance

Qualifications

• 5–10 years in hospitality with at least 3–4 years as an Assistant General Manager.
• Experience in financial accounting and personnel supervision is advantageous.
• Strong communication and problem resolution skills.

Responsibilities

• Support the General Manager in daily operations and overall property management.
• Supervise department heads and staff to ensure adherence to hotel policies and service standards.
• Assist with hiring, training, performance reviews, and disciplinary actions.
• Handle guest concerns and ensure prompt service recovery.
• Monitor guest feedback (TripAdvisor, OTAs, surveys) and implement improvements.
• Maintain accurate reports including cash flow, AR aging, billing, and inventory.
• Lead morning meetings in the GM’s absence and assist with business planning.
• Ensure compliance with SOPs, safety regulations, and brand standards.
• Perform property and room inspections; oversee maintenance and FF&E.
• Collaborate with the sales team on client relations and new business opportunities.
• Fill in across departments when needed and respond to emergencies as required.
• Support audits and drive continuous improvement initiatives.

Skills

Hospitality management

Staff supervision

Operations leadership

Education

Hotel management degree

Job description

Travelodge Milford is seeking an Assistant General Manager to oversee hotel and adjoining Penny's Diner operations in Milford, UT. The role focuses on guest, employee, and owner satisfaction while supporting the General Manager to maximize efficiency and brand standards.

The successful candidate will lead daily operations, supervise department heads, participate in hiring and performance reviews, and drive continuous improvements across guest services, financial reporting, and maintenance