Hospitality Ops Lead - Nightlife & Guest Experience

Energy Jobline ZR; Plainfield (NJ); Sur place; USD 60 000 - 70 000; Plein temps

Résumé du poste

Club 390, an upscale gentlemen's club located in Chicago, seeks an experienced Operations Manager to lead day-to-day club operations and deliver an exceptional hospitality experience for guests. This hands-on role requires strong leadership, guest relations, and the ability to connect with both guests and staff in a fast-paced nightlife setting.

The ideal candidate has hospitality leadership experience, excellent people skills, and a focus on customer satisfaction.

Qualifications

• Experience in hospitality, nightlife, or guest-facing environments.
• Previous management or supervisory experience.
• Outgoing personality with strong people skills.
• Excellent customer-service instincts and communication.

Responsabilités

• Provide hands-on management of club operations during shifts.
• Deliver exceptional hospitality and customer service.
• Interact with guests and build relationships with repeat customers.
• Perform table visits and monitor guest experience.
• Resolve customer concerns and disputes professionally.
• Coordinate with servers, bartenders, floor staff, management, and entertainers.
• Assist with entertainer administration and related club procedures.
• Support VIP, private-room, and revenue-generating areas of the club.
• Identify opportunities to improve guest experience and sales.
• Maintain high standards for cleanliness, appearance, and presentation.

Connaissances

Hospitality experience

Management experience

People skills

Customer service

Communication

Professional judgment

Description du poste

Club 390, an upscale gentlemen's club located in Chicago, seeks an experienced Operations Manager to lead day-to-day club operations and deliver an exceptional hospitality experience for guests. This hands-on role requires strong leadership, guest relations, and the ability to connect with both guests and staff in a fast-paced nightlife setting.

The ideal candidate has hospitality leadership experience, excellent people skills, and a focus on customer satisfaction.