Luxury Private Club Operations Lead

The Lake; Chicago (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid vacation

Job summary

The Lake in Chicago is set to open in Fall 2026 in River North, offering a luxury private club experience. The Operations Manager will oversee day-to-day guest experience operations, staffing, and financial performance, ensuring seamless service across outlets and departments.

The ideal candidate blends strong leadership with hospitality excellence, supports pre-opening readiness, and partners with the General Manager to deliver elevated experiences for members and guests.

Qualifications

• 5+ years of progressive operations or management experience in high-volume hospitality or private club settings.
• Experience supporting a new venue opening strongly preferred.
• Working knowledge of P&L management, labor cost control, and vendor management.
• Familiarity with health and safety code compliance.
• Excellent communication, organization, and multitasking skills.
• Previous private club experience is a plus.

Responsibilities

• Oversee daily operations across guest experience areas, including housekeeping, valet, front desk, door service, and guest rooms.
• Partner with department leaders to maintain service standards and operational consistency.
• Address operational issues quickly and professionally in support of the member experience.
• Serve as the liaison between daily operations and the General Manager, providing updates and escalating priority issues.
• Manage scheduling, labor planning, and staffing coverage across the property.
• Support recruiting, onboarding, and training coordination alongside People & Culture.
• Mentor department leads and foster a positive, collaborative team culture.
• Monitor budgets, cost controls, and overall financial performance across departments.
• Manage vendor and supplier relationships, including ordering, receiving, and inventory oversight.
• Ensure health and safety compliance and sanitation standards across all outlets.
• Participate in daily leadership meetings and contribute to a unified culture.
• Support pre-opening logistics, staffing coordination, and readiness ahead of Fall 2026 opening.
• Contribute ideas to improve operational efficiency and guest experience.

Skills

Operational leadership

Hospitality management

Team leadership

Budgeting

Job description

The Lake in Chicago is set to open in Fall 2026 in River North, offering a luxury private club experience. The Operations Manager will oversee day-to-day guest experience operations, staffing, and financial performance, ensuring seamless service across outlets and departments.

The ideal candidate blends strong leadership with hospitality excellence, supports pre-opening readiness, and partners with the General Manager to deliver elevated experiences for members and guests.