Hospitality Operations Supervisor — Guest Experience

Hyatt-House-Atlanta-Perimeter; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Hyatt House Atlanta Perimeter is seeking an Operations Supervisor to support day-to-day operations, ensure guest-focused service, and drive departmental performance. This role will require acting as Manager on Duty when assigned, coordinating across departments, and upholding brand standards to deliver a superior guest experience.

Responsibilities include overseeing staffing, coaching teams, collaborating with Housekeeping and Engineering, and ensuring systems such as PMS/POS are used

Responsibilities

• Ensure friendly, responsive, and professional service to all guests and internal customers.
• Act as Manager on Duty (MOD) when assigned, ensuring smooth operations and high service standards across departments.
• Resolve guest complaints promptly; anticipate service issues by monitoring feedback, team performance, and business flow.
• Support hotel teams in delivering exceptional service and achieving guest satisfaction scores.
• Collaborate with Housekeeping and Engineering to ensure room readiness, cleanliness, and guest preferences are met.
• Maintain systems and equipment across Front Office, Parking, and F&B for peak performance and safety.
• Ensure compliance with all policies and procedures.
• Assist with onboarding, training, coaching, and communication to ensure team alignment and performance.
• Conduct daily shift briefings, attend departmental and all-employee meetings, and participate in ongoing training efforts.
• Maintain proper staffing levels and scheduling based on occupancy and business need
• Use PMS and POS systems effectively for reporting, transactions, and service support.
• Oversee chargebacks, cash handling, and inventory processes; maintain accurate records and par levels.
• Support food and beverage operations including menu knowledge, presentation standards, and sanitation compliance.
• Ensure all documentation, purchasing records, and logs are properly maintained and organized.
• Comply with certification requirements such as Food Handlers, Alcohol Awareness, CPR/First Aid.
• Handle lost and found items per policy and maintain key control systems.

Job description

Hyatt House Atlanta Perimeter is seeking an Operations Supervisor to support day-to-day operations, ensure guest-focused service, and drive departmental performance. This role will require acting as Manager on Duty when assigned, coordinating across departments, and upholding brand standards to deliver a superior guest experience.

Responsibilities include overseeing staffing, coaching teams, collaborating with Housekeeping and Engineering, and ensuring systems such as PMS/POS are used