Hospitality Operations Supervisor

ADP; Charleston (WV); On-site; USD 19,000 - 28,000; Full time

Job summary

ADP in Charlestown, WV is seeking an Hourly Manager to oversee daily hospitality operations, lead a diverse team, and ensure guest satisfaction. You will monitor service standards, train staff, and collaborate with leadership to maintain efficient workflows.

Responsibilities include enforcing policies, handling guest inquiries, managing scheduling and budgets, and driving a welcoming environment that encourages repeat visits and positive reviews.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.

Responsibilities

• Supervise daily operations to ensure high standards of service and guest satisfaction.
• Manage and train staff, providing guidance and support to enhance team performance.
• Monitor financial transactions and assist in budget management to meet operational goals.
• Address guest inquiries and resolve complaints in a timely and professional manner.
• Implement and enforce company policies and procedures to maintain a safe and efficient work environment.

Skills

Leadership

Communication

Problem-solving

Financial acumen

Education

High school diploma or equivalent

Job description

ADP in Charlestown, WV is seeking an Hourly Manager to oversee daily hospitality operations, lead a diverse team, and ensure guest satisfaction. You will monitor service standards, train staff, and collaborate with leadership to maintain efficient workflows.

Responsibilities include enforcing policies, handling guest inquiries, managing scheduling and budgets, and driving a welcoming environment that encourages repeat visits and positive reviews.