Operations Manager

Explor Peaks of Otter LLC; Bedford (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Peaks of Otter Lodge in the Blue Ridge Mountains is seeking an experienced Operations Manager to lead daily operations alongside the General Manager, ensuring top standards across lodging, F&B, retail and shuttle services. The role emphasizes problem-solving, team leadership and a welcoming guest experience.

You will manage revenue and costs, assist with recruiting and coaching staff, participate in management meetings, and collaborate with department heads on special projects to build a

Qualifications

• High School Diploma required.
• Bachelor’s degree from accredited college/university preferred.
• Three (3) years of related hospitality management experience required.
• Two (2) years experience in related areas such as lodging, F&B, retail operations, guest services preferred.
• Club/Resort/National Park experience preferred.

Responsibilities

• Location financial management functions including revenue reconciliation, bank deposit preparation, petty cash management, and invoice processing.
• HR function assisting with recruiting, interviewing and hiring of qualified applicants. Coaching, mentoring and leading staff members to build a high performing team.
• Actively participate in, and lead, company management team meetings contributing to a positive team environment.
• Develop new and innovative ways to meet, and respond to, the needs and demands of the diverse customer base to increase participation in events, where applicable.
• Address customer/guest issues and consult/advise the General Manager about appropriate corrective action in a timely and professional manner.
• Work with other department heads on special projects assigned by the General Manager
• Assist department leaders with building and managing the work schedule for all staff
• Regularly walk the property and check for areas of improvement; interact with customers/guests in a congenial and positive manner; Be visible to guests and employees

Skills

Leadership

Communication

Problem-solving

Staff development

Customer service

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Accounting platforms

Job description

Nestled in the Blue Ridge Mountains, Peaks of Otter Lodge is seeking an experienced Operations Manager to play a key leadership role in supporting the General Manager and overseeing daily operations. This position is ideal for a hospitality professional who thrives on problem-solving, team leadership, and ensuring high standards across lodging, food & beverage, retail and shuttle services. This position supports a positive and well-organized work environment, upholds high operational standards, and ensures the property consistently delivers exceptional, welcoming experiences for all who visit and work at the Lodge.

Responsibilities in This Role:

• Location financial management functions including revenue reconciliation, bank deposit preparation, petty cash management, and invoice processing;
• Responsible for human resources function assisting with the recruiting, interviewing and hiring of qualified applicants. Coaching, mentoring and leading staff members to build a high performing team;
• Actively participate in, and lead, company management team meetings contributing to a positive team environment;
• Develop new and innovative ways to meet, and respond to, the needs and demands of the diverse customer base to increase participation in events, where applicable;
• Address customer/guest issues and consult/advise the General Manager about appropriate corrective action in a timely and professional manner;
• Work with other department heads on special projects assigned by the General Manager
• Assist department leaders with building and managing the work schedule for all staff
• Regularly walk the property and check for areas of improvement; interact with customers/guests in a congenial and positive manner; Be visible to guests and employees;

Position Requirements:

• Possess ability to interact positively with management, coworkers, customers/guests, vendors/suppliers, and the public to promote a team effort and maintain a positive and professional approach;
• Ability to seek out new and innovative ways to meet and respond to the needs and demand of diverse personalities;
• Ability to work regular schedule, follow directions, take constructive criticism, get along with co-workers, and supervisors, treat co-workers, supervisors, and guests with respect and courtesy, and refrain from abusive, insubordinate, and/or violent behavior;
• Possess ability to read and interpret documents such as safety, rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence in a professional and timely manner;
• Possess strong communication and interpersonal skills with the ability to effectively interact with many types of personalities;
• Proficient in accounting platforms and internet applications with working knowledge of Microsoft Office applications.

Education and Experience:

Education:

• High School Diploma required
• Bachelor’s degree from accredited college/university preferred

Experience:

• Three (3) years of related hospitality management experience required
• Two (2) years experience in related areas such as lodging, F&B, retail operations, guest services preferred
• Club/Resort/National Park experience preferred

Visit our website at PeaksofOtter.com

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.