Hospitality Operations Manager: Events & Service

Pinstripes; Northbrook (IL); On-site; USD 62,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA with company contribution

Flexible Spending Accounts

401K

Employee Assistance Program

Disability insurance (Short Term)

Disability insurance (Long Term)

Flexible vacation

Voluntary benefits

Growth opportunities

Discounts on food

Discounts on activities

Job summary

Pinstripes is seeking a Manager to oversee multiple workgroups (service, host, bar), manage venue zones, and supervise private events while reviewing daily, weekly, and quarterly financials. The role requires maintaining aesthetics, staffing, and guest engagement across shifts.

The position offers a comprehensive benefits package and a salary range of $62,000–$67,000 annually, reflecting leadership responsibilities in a dynamic venue environment. Equal opportunity employer. Must be 21+.

Qualifications

• Knows the specs and standards in the Training Manual
• Actively seeks opportunities to uphold company standards for food, beverage, service, and aesthetics

Responsibilities

• Run and execute shifts with attention to detail and correct aesthetics
• Open and close the venue with the correct aesthetics
• Maintain company standards for aesthetics throughout the shift
• Actively control labor to hit budgets
• Coach staff through pre-shifts and on-the-floor guidance, and hold conversations when needed
• Engage with staff and communicate information across all workgroups
• Be the Go To Manager on the floor, ensuring professionalism and clear guest interactions
• Table touches with guests and seek community involvement

Job description

Pinstripes is seeking a Manager to oversee multiple workgroups (service, host, bar), manage venue zones, and supervise private events while reviewing daily, weekly, and quarterly financials. The role requires maintaining aesthetics, staffing, and guest engagement across shifts.

The position offers a comprehensive benefits package and a salary range of $62,000–$67,000 annually, reflecting leadership responsibilities in a dynamic venue environment. Equal opportunity employer. Must be 21+.