Hospitality Operations Manager - Elevate Guest Experience

Hyatt Hotels Corporation; Breckenridge (CO); Hybrid; USD 67,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Sick Leave (CO)

Holidays & Personal Days

401(k)

Employee Stock Purchase

Life/ Disability

Tuition Reimbursement

Employee Assistance

Travel Discounts

Job summary

Hyatt Hotels Corporation is hiring for a non-exempt management role in Breckenridge, CO. The position pays hourly with overtime and requires a high school diploma or GED, with a 2-year hospitality or business degree advantageous. Experience in guest services, front desk, or housekeeping is expected.

The role focuses on leading a team, ensuring guest satisfaction, scheduling, and maintaining high hospitality standards. Benefits include medical, dental, vision, PTO, and retirement plans.

Qualifications

• High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, or related area.
• 2-year degree from an accredited university in Resort and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Translates goals to the team for guest tracking and productivity.
• Creates a property environment emphasizing motivation, teamwork, and continuous improvement.
• Manages guest satisfaction results and develops plans to improve weak areas.
• Leads by example with energy and enthusiasm.
• Performs hourly job functions as needed.
• Interacts with guests and responds to service requests promptly.

Skills

Guest services

Front desk

Housekeeping

Guest satisfaction

Team leadership

Education

High school diploma or GED

2-year degree in Hospitality/Business

Job description

Hyatt Hotels Corporation is hiring for a non-exempt management role in Breckenridge, CO. The position pays hourly with overtime and requires a high school diploma or GED, with a 2-year hospitality or business degree advantageous. Experience in guest services, front desk, or housekeeping is expected.

The role focuses on leading a team, ensuring guest satisfaction, scheduling, and maintaining high hospitality standards. Benefits include medical, dental, vision, PTO, and retirement plans.