Hospitality Operations Leader - Front Office & F&B

Highgate; Los Angeles (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan with employer 


Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels is seeking an Operations Manager for a Downtown Los Angeles property. You will lead daily hotel operations across F&B and Front Desk, ensuring productivity, guest satisfaction, and compliance with standards.

The role requires strong leadership, extensive hotel operations knowledge, and proven ability to train and coach teams in a fast-paced environment. A positive guest experience and high service levels are essential.

Qualifications

• At least 5 years of progressive experience in a hotel or related field or a 2-year college degree with 3+ years of experience or a 4-year degree with 1+ year of experience.
• Must have prior supervisory responsibilities.
• Must communicate effectively with all levels of staff and guests.

Responsibilities

• Oversee all aspects of the daily operation of the outlet.
• Provide strong lobby presence to assist front desk agents and guests.
• Coordinate and cover shifts in F&B operations as needed.
• Work with other F&B managers and keep them informed of issues.
• Conduct staff performance reviews in line with Highgate Hotel standards.
• Assist in managing Front Office operations and support related departments.

Skills

Leadership

Hotel operations

Communication skills

Multitasking

Guest service orientation

Education

2-year college degree + 3 years related experience

4-year degree + 1 year related experience

Tools

Windows

Spreadsheets

Word processing

Job description

Highgate Hotels is seeking an Operations Manager for a Downtown Los Angeles property. You will lead daily hotel operations across F&B and Front Desk, ensuring productivity, guest satisfaction, and compliance with standards.

The role requires strong leadership, extensive hotel operations knowledge, and proven ability to train and coach teams in a fast-paced environment. A positive guest experience and high service levels are essential.