Hospitality Operations Lead - Multi-Market (Contract)

The Wilkinson Firm; Nashville (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

The Wilkinson Firm seeks an experienced Hospitality Operations Manager (Contract) to lead the operational backbone of large-scale events in Nashville. You will craft playbooks, oversee run-of-show standards, and ensure flawless pre- and post-event execution across multiple venues.

We are looking for a leader with 10+ years in hospitality operations, capable of coordinating crews, captains, and back-up staff for high-stakes events while maintaining superior client satisfaction and operational

Qualifications

• 10+ years in hospitality operations with significant floor leadership.
• BEO fluency. You read one and see the whole night in your head.
• Run-of-show fluency. You build them backward from fire times.
• Crew dispatch and logistics across multiple events/venues in the same week.
• Bilingual English / Spanish a strong plus.

Responsibilities

• Build the ops playbook: run-of-show templates, BEO walkthrough standard, pre-shift briefings, post-event reconciliation.
• Dispatch and logistics across multiple markets for crews, captains, backup staff.
• Manage high-stakes event operations: 500+ cover dinners, multi-day conferences, large weddings.
• Coach and evaluate crew performance: floor observations and recovery protocols.
• Coordinate with clients, venue captains, and vendors for smooth handoffs.
• Capture post-event learnings and contribute content on hospitality ops at scale.

Skills

Hospitality operations

Floor leadership

BEO fluency

Run-of-show fluency

Crew dispatch

Bilingual English / Spanish

Job description

The Wilkinson Firm seeks an experienced Hospitality Operations Manager (Contract) to lead the operational backbone of large-scale events in Nashville. You will craft playbooks, oversee run-of-show standards, and ensure flawless pre- and post-event execution across multiple venues.

We are looking for a leader with 10+ years in hospitality operations, capable of coordinating crews, captains, and back-up staff for high-stakes events while maintaining superior client satisfaction and operational