Hospitality Operations Architect – Scale Elite Event Ops

The Wilkinson Firm; Columbia (SC); Hybrid; USD 75,000 - 95,000; Full time

Job summary

The Wilkinson Firm in Columbia, SC is seeking a Hospitality Operations Manager to develop the ops playbook and manage logistics for high-stakes events. The ideal candidate will have over 10 years of experience in hospitality operations, demonstrating floor leadership and operational excellence.

This role is a unique working partnership, allowing you to stay in your current position while helping build a strong operational framework. If you have a keen understanding of event operations and a passion for delivering exceptional service, we want to hear from you.

Qualifications

• 10+ years in hospitality operations with significant floor leadership.
• Experience managing multi-event weeks with overlapping crews.
• Understanding of the difference between staffing volume and operational excellence.

Responsibilities

• Build and maintain the ops playbook.
• Manage dispatch and logistics across multiple markets.
• Oversee high-stakes event operations.

Skills

Hospitality operations experience

Floor leadership

BEO fluency

Run-of-show fluency

Crew dispatch logistics

Bilingual English/Spanish

Job description

The Wilkinson Firm in Columbia, SC is seeking a Hospitality Operations Manager to develop the ops playbook and manage logistics for high-stakes events. The ideal candidate will have over 10 years of experience in hospitality operations, demonstrating floor leadership and operational excellence.

This role is a unique working partnership, allowing you to stay in your current position while helping build a strong operational framework. If you have a keen understanding of event operations and a passion for delivering exceptional service, we want to hear from you.