Hospitality Operations Architect – Scale Elite Event Ops

The Wilkinson Firm; Charlotte (NC); Hybrid; USD 70,000 - 90,000; Part time

Job summary

The Wilkinson Firm in Charlotte, NC, seeks a Hospitality Operations Manager to build operational playbooks and lead event logistics. Ideal candidates will have 10+ years in hospitality operations, fluency with BEO, and a passion for operational excellence.

This position is a partnership opportunity, allowing you to maintain your current role while contributing to the growth of a service that prioritizes operational discipline in hospitality events.

Qualifications

• 10+ years in hospitality operations with significant floor leadership.
• Experience in hotel banquet management, F&B direction, catering operations, or convention center operations.
• Ability to build run-of-show templates and manage crew logistics.

Responsibilities

• Build the ops playbook for staffing events.
• Manage crew dispatch and logistics across markets.
• Oversee high-stakes event operations for large cover plated dinners.
• Conduct post-event reconciliation and performance management.

Skills

Hospitality operations experience

BEO fluency

Run-of-show expertise

Crew dispatch and logistics

Bilingual English / Spanish

Job description

The Wilkinson Firm in Charlotte, NC, seeks a Hospitality Operations Manager to build operational playbooks and lead event logistics. Ideal candidates will have 10+ years in hospitality operations, fluency with BEO, and a passion for operational excellence.

This position is a partnership opportunity, allowing you to maintain your current role while contributing to the growth of a service that prioritizes operational discipline in hospitality events.