Hospitality Operations Architect (Contract)

The Wilkinson Firm; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

The Wilkinson Firm seeks a Hospitality Operations Manager (Contract) in Jacksonville, FL to lead end-to-end operations for large-scale events. You will craft run-of-show templates, supervise crew dispatch, and ensure flawless execution from planning through post-event reconciliation.

You bring 10+ years in hospitality operations, fluency with BEOs and run-of-show, and the ability to coordinate crews across markets.

Qualifications

• 10+ years in hospitality operations with floor leadership.
• BEO fluency; you read one and see the whole night in your head.
• Run-of-show fluency; you build them backward from fire times.

Responsibilities

• Build the ops playbook: run-of-show templates, BEO walkthrough standard, pre-shift briefing standard, post-event reconciliation standard.
• Dispatch and logistics across multiple markets for crews, captains, backup staff.
• High-stakes event operations: 500+ cover plated dinners, multi-day conferences, hotel pre-opening F&B, large weddings.
• Crew performance management: floor observations, captain coaching, recovery protocols.
• Operator-side coordination: BEO review with client, venue captain handoff, vendor sequencing.
• Post-event reconciliation: hours, performance, incident reports, learnings into the next booking.
• Co-author content under your name on hospitality ops at scale

Skills

BEO fluency

Run-of-show fluency

Crew dispatch

Event operations

Multi-market coordination

Bilingual English/Spanish

Job description

The Wilkinson Firm seeks a Hospitality Operations Manager (Contract) in Jacksonville, FL to lead end-to-end operations for large-scale events. You will craft run-of-show templates, supervise crew dispatch, and ensure flawless execution from planning through post-event reconciliation.

You bring 10+ years in hospitality operations, fluency with BEOs and run-of-show, and the ability to coordinate crews across markets.