Hospitality Operations Lead – High-Volume Café

InvestedintheMission; Hawthorne (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Stock options

Long-term incentives

Discretionary bonuses

401(k) retirement plan

Medical, vision, dental coverage

Paid parental leave

Paid vacation (3 weeks)

10+ paid holidays per year

Paid sick leave

Job summary

SpaceX is seeking a Hospitality Manager (Barista) to oversee food service and customer satisfaction across a 24/7, multi-outlet environment. You will drive service standards, train staff, and coordinate across sites to deliver reliable dining experiences for approximately 10,000 meals daily.

Responsibilities include menu accuracy, staff hiring and onboarding, scheduling, payroll, and maintaining safety and quality. Strong leadership and HACCP or safety-certified expertise are preferred.

Qualifications

• Experience in food service operations and managing large teams.
• Strong customer service focus with ability to train staff.
• Proven ability to oversee menu accuracy and service standards.

Responsibilities

• Oversee the accuracy of menus across various service formats
• Establish and enforce standards for hospitality operations
• Monitor the quality and consistency of food products in all service locations
• Maintain clean and safe workstations throughout the operation
• Train staff on customer service, allergen awareness, and nutritional knowledge
• Ensure that proper food safety practices are followed by staff and management
• Coordinate and improve time management for the team
• Monitor the financial activities of hospitality operations
• Develop and maintain training materials for both in-person and online formats
• Manage performance evaluations for hospitality staff

Skills

Food service ops

Team leadership

Customer service

Staff training

High-volume ops

Education

High school diploma or equivalency

Tools

Microsoft Office

Outlook

Job description

SpaceX is seeking a Hospitality Manager (Barista) to oversee food service and customer satisfaction across a 24/7, multi-outlet environment. You will drive service standards, train staff, and coordinate across sites to deliver reliable dining experiences for approximately 10,000 meals daily.

Responsibilities include menu accuracy, staff hiring and onboarding, scheduling, payroll, and maintaining safety and quality. Strong leadership and HACCP or safety-certified expertise are preferred.