Venue Operations & Guest Experience Manager

The UC Theatre; Berkeley (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

The UC Theatre in Berkeley seeks a House Operations Manager to lead all front-of-house, bar, and facility operations for concerts, rentals, and community programs. You will hire, train, and supervise staff; coordinate day-of-show activities; and ensure safety, accessibility, and exceptional customer experience.

Responsibilities include overseeing maintenance, vendor coordination, and incident reporting while maximizing ancillary revenue and controlling labor costs, in line with venue policies

Qualifications

• Experience leading teams in live events and venues.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong communication and guest-relations skills.
• Knowledge of safety, security, and accessibility procedures.

Responsibilities

• Oversee front-of-house, bar, and facility operations for events.
• Hire, train, schedule, and supervise event staff across departments.
• Maintain venue safety, cleanliness, and incident reporting.
• Manage maintenance, budgeting, and vendor coordination.
• Coordinate with production, Box Office, and Care Crew for day-of-show operations.
• Ensure compliance with alcohol service, safety protocols, and cash handling.

Skills

Leadership

Event coordination

Staff management

Customer service

Budgeting

Safety compliance

Tools

Google Workspace

Microsoft Office

QuickBooks

Toast POS

Job description

The UC Theatre in Berkeley seeks a House Operations Manager to lead all front-of-house, bar, and facility operations for concerts, rentals, and community programs. You will hire, train, and supervise staff; coordinate day-of-show activities; and ensure safety, accessibility, and exceptional customer experience.

Responsibilities include overseeing maintenance, vendor coordination, and incident reporting while maximizing ancillary revenue and controlling labor costs, in line with venue policies