Hospitality Operations Lead for Guest Experience

Dimensionhospitality; Shreveport (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Dimension Hospitality is seeking an Hotel Operations Manager to oversee daily hotel operations, ensuring exceptional guest experiences and adherence to standards. You will collaborate with department leaders across front office, housekeeping, F&B, maintenance, and guest services to foster teamwork and hospitality excellence.

You will coach department managers, monitor guest satisfaction, manage staffing and costs, and drive continuous service improvements while upholding safety and brand

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.

Responsibilities

• Oversee daily hotel operations to ensure exceptional guest service and operational efficiency.
• Lead, coach, and support department managers and team members across hotel operations.
• Monitor guest satisfaction scores and implement service improvement initiatives.
• Address and resolve guest concerns promptly and professionally.
• Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures.
• Manage staffing levels, scheduling, employee development, and performance management.

Skills

Front office leadership

Staff development

Guest service excellence

Operational efficiency

Budgeting & cost control

Education

Bachelor's degree in Hospitality Management

Tools

PMS software

Reporting tools

Job description

Dimension Hospitality is seeking an Hotel Operations Manager to oversee daily hotel operations, ensuring exceptional guest experiences and adherence to standards. You will collaborate with department leaders across front office, housekeeping, F&B, maintenance, and guest services to foster teamwork and hospitality excellence.

You will coach department managers, monitor guest satisfaction, manage staffing and costs, and drive continuous service improvements while upholding safety and brand