Hospitality Operations Lead - Food Service & Events

SpaceX; Brownsville (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

SpaceX is seeking a Hospitality Supervisor in Brownsville, TX to lead hospitality operations, oversee food/beverage services, and ensure exceptional guest experiences. You will develop training programs, manage schedules, and uphold food safety standards across outlets and events.

The role requires 6+ years in food service with 2+ years in leadership, and travel to multiple SpaceX locations may be required. Strong interpersonal, organizational, and HR-related skills are essential.

Qualifications

• High school diploma or equivalency certificate.
• 6+ years of food service industry experience with 2+ years of leadership experience.

Responsibilities

• Set and enforce standards for hospitality operations and guest interactions.
• Support conceptualization and implementation of new services, offerings, and training programs.
• Oversee day-to-day operations through one or more food service outlets/catering locations.
• Manage direct reports, including hiring, performance evaluations, development opportunities, 1:1 meetings, responsibility assignment, communication facilitation, and feedback documentation.
• Assist with organizing and coordinating events, including large onsite/offsite gatherings and catering requests.
• Enforce food safety practices and maintain clean, safe workstations.
• Coordinate and enhance team time management.
• Train staff on customer service expectations, menu knowledge, allergen, and nutritional awareness; create and maintain in-person and online training materials.
• Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels; address issues as needed.
• Monitor financial activities, support scheduling, sales data collection/reporting, and other administrative tasks.
• Communicate with vendors for orders, deliveries, and product quality issues

Skills

Leadership

Customer service

Staff training

Operations management

Food safety

Education

High school diploma

Tools

Microsoft Office

Job description

SpaceX is seeking a Hospitality Supervisor in Brownsville, TX to lead hospitality operations, oversee food/beverage services, and ensure exceptional guest experiences. You will develop training programs, manage schedules, and uphold food safety standards across outlets and events.

The role requires 6+ years in food service with 2+ years in leadership, and travel to multiple SpaceX locations may be required. Strong interpersonal, organizational, and HR-related skills are essential.