Hospitality Operations Lead — Assistant General Manager

SHANTINATH HIE LLC; New Stanton (Westmoreland County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Job summary

SHANTINATH HIE LLC in New Stanton, PA, seeks an Assistant General Manager to lead daily hotel operations, supervise staff, and enhance guest experiences. You will play a pivotal role in maintaining brand standards and coordinating departments to ensure smooth service delivery.

The ideal candidate brings 2+ years in hotel management, strong leadership, excellent communication, and a proactive approach to cost control and staff development.

Qualifications

• 2+ years in hotel/hospitality management
• Strong leadership and team-building skills
• Excellent communication and guest relations abilities
• PMS proficiency preferred
• Ability to work flexible hours, including weekends and holidays
• Proven track record in staff supervision and operational management
• High school diploma required; degree in Hospitality Management a plus

Responsibilities

• Support the General Manager in overseeing day-to-day hotel operations and staff performance
• Supervise front desk, housekeeping, and maintenance teams to ensure smooth operations
• Monitor guest satisfaction and resolve escalated customer service issues promptly
• Assist in budgeting, financial reporting, and cost control initiatives
• Ensure compliance with brand standards, safety regulations, and company policies
• Coordinate staff scheduling, training, and performance evaluations
• Step in as acting General Manager in the GM's absence

Skills

Leadership

Communication

Guest relations

Staff supervision

Team-building

Flexibility

PMS proficiency

Education

High school diploma

Hospitality Management degree

Tools

PMS (Property Management System)

Job description

SHANTINATH HIE LLC in New Stanton, PA, seeks an Assistant General Manager to lead daily hotel operations, supervise staff, and enhance guest experiences. You will play a pivotal role in maintaining brand standards and coordinating departments to ensure smooth service delivery.

The ideal candidate brings 2+ years in hotel management, strong leadership, excellent communication, and a proactive approach to cost control and staff development.