Hospitality-minded Receptionist | Tech-Savvy, CRM Pro

Foundation Software; Strongsville (OH); Vor Ort; USD 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Office amenities

Workout facilities

Game room

Free beverages & snacks

Tuition reimbursement

401(k) with match

Medical, eye and dental

Zusammenfassung

Foundation Software is seeking a Full-Time Receptionist in Strongsville, Ohio. You will be the first voice and face of the company, handling high volumes of calls, directing inquiries, and performing administrative tasks in a fast-paced environment. CRM experience is helpful and training is provided if needed.

Enjoy a casual, employee-focused culture with benefits and opportunities to grow. Hours vary between 8:00–7:00 PM, based on schedules and business needs.

Qualifikationen

• Experience using CRM software and CRM systems.
• Exceptional telephone skills with active listening and empathy.
• Ability to multitask between phone and computer work.
• Proficient in Microsoft Office Suite and basic accounting/Payroll software knowledge.

Aufgaben

• Answer and direct incoming calls from clients and vendors.
• Maintain high 80–90% phone time by drawing calls from CRM queue.
• Route calls to appropriate department/person; create service tickets.
• Greet guests and maintain mail/shipping functions; adhere to security policies.
• Perform various clerical duties as assigned.

Kenntnisse

CRM usage

Telephone etiquette

Multi-tasking

Microsoft Office

Salesforce experience

10-key

Accounting/Payroll software knowledge

Tools

Salesforce

Genesys VOIP

MS Teams

Jobbeschreibung

Foundation Software is seeking a Full-Time Receptionist in Strongsville, Ohio. You will be the first voice and face of the company, handling high volumes of calls, directing inquiries, and performing administrative tasks in a fast-paced environment. CRM experience is helpful and training is provided if needed.

Enjoy a casual, employee-focused culture with benefits and opportunities to grow. Hours vary between 8:00–7:00 PM, based on schedules and business needs.