Hospitality Manager: Dining & Resident Experience

Holiday by Atria; Palmdale (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays and PTO

401(k) employer match

Tuition reimbursement

Professional training programs

Mentoring opportunities

Employee discounts

Job summary

Atria is hiring a Hospitality Manager to oversee dining room and housekeeping services in our California communities. You will lead front-of-house teams, ensure exceptional resident service, and manage staffing, training, and budgets to maintain a restaurant-style dining experience.

The role requires supervision experience, strong customer service, and the ability to work collaboratively with culinary and operations leadership to meet quality and safety standards.

Qualifications

• High School Diploma or GED required; associates degree preferred.
• Two years of front-of-house supervision and leadership experience.
• Ability to work in a team and provide strong customer service.
• Basic computer skills with Word, Excel, and Outlook.
• Able to carry a serving tray with meals/beverages.
• Able to clean apartments and dining areas as needed.
• Must have a valid driver’s license and comply with policy.
• Must complete all Atria training programs.

Responsibilities

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead tours and leasing activities as Manager on Duty; respond to inquiries and complete signings.
• Answer calls promptly and transfer to appropriate staff.
• Provide timely feedback and manage performance.
• Establish and manage labor and supplies budgets and expenses.
• Schedule staff in line with census and budgets; control overtime.
• Deliver high levels of customer service and create a restaurant-style dining atmosphere.
• Collaborate with Executive Chef and GM to keep residents satisfied with food and housekeeping.
• Review daily menu with residents and staff; coordinate room service as applicable.
• Train team on company standards including cleanliness and appearance.
• Ensure life/safety rules are followed and inspections are supported.
• Act as Manager on Duty when GM is not on site; perform other duties as needed.

Skills

Front-of-house leadership

Customer service

Teamwork

Training and coaching

Budgeting & scheduling

Driving (valid license)

Education

High School Diploma or GED

Associates Degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Atria is hiring a Hospitality Manager to oversee dining room and housekeeping services in our California communities. You will lead front-of-house teams, ensure exceptional resident service, and manage staffing, training, and budgets to maintain a restaurant-style dining experience.

The role requires supervision experience, strong customer service, and the ability to work collaboratively with culinary and operations leadership to meet quality and safety standards.