Hospitality Manager

Holiday by Atria; Palmdale (CA); In loco; USD 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays and PTO

401(k) employer match

Tuition reimbursement

Professional training programs

Mentoring opportunities

Employee discounts

Descrizione del lavoro

Atria is hiring a Hospitality Manager to oversee dining room and housekeeping services in our California communities. You will lead front-of-house teams, ensure exceptional resident service, and manage staffing, training, and budgets to maintain a restaurant-style dining experience.

The role requires supervision experience, strong customer service, and the ability to work collaboratively with culinary and operations leadership to meet quality and safety standards.

Competenze

• High School Diploma or GED required; associates degree preferred.
• Two years of front-of-house supervision and leadership experience.
• Ability to work in a team and provide strong customer service.
• Basic computer skills with Word, Excel, and Outlook.
• Able to carry a serving tray with meals/beverages.
• Able to clean apartments and dining areas as needed.
• Must have a valid driver’s license and comply with policy.
• Must complete all Atria training programs.

Mansioni

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead tours and leasing activities as Manager on Duty; respond to inquiries and complete signings.
• Answer calls promptly and transfer to appropriate staff.
• Provide timely feedback and manage performance.
• Establish and manage labor and supplies budgets and expenses.
• Schedule staff in line with census and budgets; control overtime.
• Deliver high levels of customer service and create a restaurant-style dining atmosphere.
• Collaborate with Executive Chef and GM to keep residents satisfied with food and housekeeping.
• Review daily menu with residents and staff; coordinate room service as applicable.
• Train team on company standards including cleanliness and appearance.
• Ensure life/safety rules are followed and inspections are supported.
• Act as Manager on Duty when GM is not on site; perform other duties as needed.

Conoscenze

Front-of-house leadership

Customer service

Teamwork

Training and coaching

Budgeting & scheduling

Driving (valid license)

Formazione

High School Diploma or GED

Associates Degree preferred

Strumenti

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrizione del lavoro

At Atria, we believe our employees deserve the opportunity to flourish at work and in life. Through Flourish at Atria, our comprehensive benefits program, we offer resources and opportunities designed to support your health, financial well-being, and professional growth.

• Medical, dental, life, and vision coverage options
• Paid holidays & PTO
• 401(k) employer match
• Career development, including tuition reimbursement (US-based communities), professional training programs, and mentoring opportunities
• Employee recognition programs, referral programs, and employee discounts
• Enrollment in benefits varies by employee classification

To us, flourishing means more than having a job. It means having access to resources and opportunities that support you as a whole person. Join Atria and discover a career where you can make a difference while building a future of your own.

• High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
• Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and to provide strong customer service.
• Basic computer skills - Microsoft Word, Excel, Outlook.
• Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
• Able to clean apartments and dining room as needed.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
• Must successfully complete all Atria specified training programs.

In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing.
• Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
• Provide timely feedback to the team and consistent performance management.
• Establish and manage labor and supplies budget and expenses.
• Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
• Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
• Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Review the daily menu with residents and staff, coordinating room service delivery where applicable.
• Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
• Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
• Visually confirm that all tables are set according to Company standards.
• Solve issues before they become problems or complaints.
• Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
• May perform other duties as needed and/or assigned.