Hospitality Leadership: Assistant General Manager

Northwest x Southern Hospitality; Post Falls (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Holidays

PTO after 1 year of service

Sick leave

Health and Wellness

401(k) retirement plans with match

Team Member Travel Discounts

Promotional opportunities

Job summary

Hyatt Place Post Falls, managed by Northwest x Southern Hospitality, is seeking an Assistant General Manager to support the General Manager in daily hotel operations. You will oversee Front Desk, Housekeeping, Maintenance, and Security, and drive revenue, cost, and service excellence across the property.

The role emphasizes leadership, guest satisfaction, and implementing programs to elevate guest experiences.

Qualifications

• High school diploma or GED; hospitality degree preferred.
• 5+ years of experience in the hospitality field.
• Previous experience as a hotel manager, assistant manager, or hotel department manager.
• Demonstrate excellent organizational, communication, and problem-solving skills.
• Proven customer service experience as a manager; guest-focused mentality.

Responsibilities

• Assist the General Manager in managing hotel operations and maintaining revenue, cost, quality, safety, and security.
• Direct responsibility for all Rooms Division including Front Desk, Housekeeping, Maintenance, and Security.
• Assist in developing new programs to increase guest satisfaction and operational excellence.

Skills

Customer service

Leadership

Communication skills

Problem-solving

Organizational skills

Education

High school diploma or GED

Hospitality degree preferred

Job description

Hyatt Place Post Falls, managed by Northwest x Southern Hospitality, is seeking an Assistant General Manager to support the General Manager in daily hotel operations. You will oversee Front Desk, Housekeeping, Maintenance, and Security, and drive revenue, cost, and service excellence across the property.

The role emphasizes leadership, guest satisfaction, and implementing programs to elevate guest experiences.