Assistant General Manager

Northwest x Southern Hospitality; Post Falls (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Holidays

PTO after 1 year of service

Sick leave

Health and Wellness

401(k) retirement plans with match

Team Member Travel Discounts

Promotional opportunities

Job summary

Hyatt Place Post Falls, managed by Northwest x Southern Hospitality, is seeking an Assistant General Manager to support the General Manager in daily hotel operations. You will oversee Front Desk, Housekeeping, Maintenance, and Security, and drive revenue, cost, and service excellence across the property.

The role emphasizes leadership, guest satisfaction, and implementing programs to elevate guest experiences.

Qualifications

• High school diploma or GED; hospitality degree preferred.
• 5+ years of experience in the hospitality field.
• Previous experience as a hotel manager, assistant manager, or hotel department manager.
• Demonstrate excellent organizational, communication, and problem-solving skills.
• Proven customer service experience as a manager; guest-focused mentality.

Responsibilities

• Assist the General Manager in managing hotel operations and maintaining revenue, cost, quality, safety, and security.
• Direct responsibility for all Rooms Division including Front Desk, Housekeeping, Maintenance, and Security.
• Assist in developing new programs to increase guest satisfaction and operational excellence.

Skills

Customer service

Leadership

Communication skills

Problem-solving

Organizational skills

Education

High school diploma or GED

Hospitality degree preferred

Job description

Hyatt Place Post Falls managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Assistant General Manager! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality? If so, Northwest x Southern Hospitality is for you.

Summary of position: The primary purpose of this position will act as the assistant to the General Manager in managing the hotel's operations, maintaining established revenue, cost, quality, safety, and security. Directly responsible for all Rooms Division to include Front Desk, Housekeeping, Maintenance and Security. Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.

Qualifications:

High school diploma or equivalent GED; degree in hospitality or related field of study preferred

Must have at least 5 or more years of experience in the hospitality field

Previous experience as a hotel manager, assistant manager, or hotel department manager required

Demonstrate excellent organizational skills, communication skills, and problem-solving skills

Proven customer service experience as a manager; strong guest-focused mentality

How we can elevate your career:

Advancement: Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder.

Teamwork: Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day.

Why work for NSH?

Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle.

Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members)

New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day

Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws.

Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.

Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment.

Bereavement

Jury/Witness Duty

Community Volunteer Events

Social Event Outings

Health and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months).

Medical and Prescription, Vision

Dental

Employee Assistance Program

Hostcare

100% Company Paid Life Insurance

401(k) retirement plans with match

Leave of Absence

Perks - More than just a paycheck!

Team Member Travel Discounts

Entertainment Industry Discounts

Snack of the Month

Monthly Team Member Recognition

Service Recognition Awards

Incentive Programs

Referral Bonuses

Direct Deposit

Earned Wage Access

Retirement Planning

Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands.

To learn more about our company please visit our web site at www.nwxsouthern.com

Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.