General Manager

Northwest x Southern Hospitality; Fairbanks (AK); On-site; USD 90,000 - 160,000; Full time

Job summary

The Hyatt Place in Fairbanks, AK, proudly managed by Northwest x Southern Hospitality, is hiring a General Manager to lead all hotel operations and drive profitability. The GM will oversee departments, manage budgets, and ensure guest satisfaction and brand standards.

Ideal candidates have prior Hyatt or similar hospitality leadership experience, a strong track record in team development, financial acumen, and the ability to foster a service-oriented culture in a fast-paced environment.

Qualifications

• High school diploma or equivalent; previous hotel, restaurant, or hospitality experience is required.
• Strong knowledge of hotel operations, guest service, and team leadership.
• Able to obtain required permits, licenses, or certifications; flexible schedule including nights and weekends.

Responsibilities

• Provide overall leadership, management, and profitability of the hotel, overseeing all departments.
• Develop and implement business strategies; manage budgets, revenue, and expenses.
• Ensure compliance with brand standards, policies, and safety regulations; lead hiring, training, and performance management.
• Collaborate with department heads to achieve revenue and guest service goals; monitor QA and ops performance.
• Resolve guest concerns; support sales and marketing initiatives; foster a positive service-focused culture.

Skills

Leadership

Hotel operations

Guest service

Budgeting

Strategy development

Education

High school diploma or equivalent

Tools

MS Office

Job description

Continue Your Hospitality Career with Us!

The Hyatt Place in Fairbanks, AK, proudly managed by Northwest x Southern Hospitality, is hiring a General Manager. If you want to advance your hospitality career in a fast-paced, team-focused environment, this is a great opportunity. Previous Hyatt experience is required and GM experience is a must!

Our hotels are located in some of the Pacific Northwest and Alaska's most beautiful areas, and we are proud to deliver award-winning guest experiences. Our team is passionate, genuine, forward-thinking, and committed to creating meaningful connections. We take pride in our work, strive to give back more than we take, and are looking for someone ready to contribute and help make every guest and team member experience a #BIGDEAL.

Summary: This position is responsible for the overall leadership, management, and profitability of the hotel, overseeing all departments to ensure exceptional guest satisfaction, team member engagement, operational excellence, and financial performance. The General Manager develops and implements business strategies, manages budgets, revenue, expenses, and hotel operations, ensures compliance with brand standards, company policies, and safety regulations, and leads hiring, training, coaching, and performance management of team members. The role works closely with department heads to achieve revenue and guest service goals, monitors quality assurance and operational performance, resolves guest concerns, supports sales and marketing initiatives, maintains strong community and business relationships, and fosters a positive, service-focused culture while ensuring the hotel operates efficiently, safely, and profitably.

Qualifications:

Candidates should have a high school diploma or equivalent; previous hotel, restaurant, or hospitality experience is required. Strong knowledge of hotel operations, guest service, and team leadership is desired, along with excellent organizational, communication, and problem-solving skills. The ideal candidate can manage daily operations, support and develop team members, and maintain high service and performance standards in a fast-paced environment. Candidates should be proficient with computers and technical systems, including Microsoft Office, and able to use office equipment efficiently and accurately. The ability to obtain any required government or brand-specific permits, licenses, or certifications is required. This role requires a flexible schedule, including varied shifts, nights, weekends, holidays, and a minimum commitment of 40 hours per week.

Who We Are:

Northwest x Southern Hospitality is committed to helping team members grow professionally. We support your success today while preparing you for future opportunities within our organization. Team members benefit from a collaborative, supportive environment that encourages personal and professional development and values work-life balance.

Eligible employees receive a comprehensive benefits package, including paid holidays after one year of service, paid time off that begins accruing on day one, and sick leave for team members in Alaska, Oregon, and Washington. Health and wellness benefits typically begin after 60 days of full-time employment and include medical, dental, vision, company-paid life insurance, access to an employee assistance program, and retirement planning options such as a 401(k).

Additional perks include travel and entertainment discounts, monthly recognition programs, referral bonuses, community volunteer opportunities, and social events that help build strong team connections. Employees may also have opportunities to advance at other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands.

Northwest x Southern Hospitality is an Equal Opportunity Employer and welcomes applicants from all backgrounds. Employment opportunities are provided without regard to race, color, national origin, disability, religion, age, sex, veteran status, or any other classification protected by law.

This position requires a motor vehicle and background check.