General Manager — Lead Guest Experience & Profitability

Northwest x Southern Hospitality; Fairbanks (AK); On-site; USD 90,000 - 160,000; Full time

Job summary

The Hyatt Place in Fairbanks, AK, proudly managed by Northwest x Southern Hospitality, is hiring a General Manager to lead all hotel operations and drive profitability. The GM will oversee departments, manage budgets, and ensure guest satisfaction and brand standards.

Ideal candidates have prior Hyatt or similar hospitality leadership experience, a strong track record in team development, financial acumen, and the ability to foster a service-oriented culture in a fast-paced environment.

Qualifications

• High school diploma or equivalent; previous hotel, restaurant, or hospitality experience is required.
• Strong knowledge of hotel operations, guest service, and team leadership.
• Able to obtain required permits, licenses, or certifications; flexible schedule including nights and weekends.

Responsibilities

• Provide overall leadership, management, and profitability of the hotel, overseeing all departments.
• Develop and implement business strategies; manage budgets, revenue, and expenses.
• Ensure compliance with brand standards, policies, and safety regulations; lead hiring, training, and performance management.
• Collaborate with department heads to achieve revenue and guest service goals; monitor QA and ops performance.
• Resolve guest concerns; support sales and marketing initiatives; foster a positive service-focused culture.

Skills

Leadership

Hotel operations

Guest service

Budgeting

Strategy development

Education

High school diploma or equivalent

Tools

MS Office

Job description

The Hyatt Place in Fairbanks, AK, proudly managed by Northwest x Southern Hospitality, is hiring a General Manager to lead all hotel operations and drive profitability. The GM will oversee departments, manage budgets, and ensure guest satisfaction and brand standards.

Ideal candidates have prior Hyatt or similar hospitality leadership experience, a strong track record in team development, financial acumen, and the ability to foster a service-oriented culture in a fast-paced environment.