Hospitality Leader: Guest Experience & Team Growth

Ontario Trillium Foundation; Hudson (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus opportunity

Holidays off

Two weeks paid vacation

Meal benefits

Employee discounts

Flexible spending account

Paid training

Job summary

The Rail Trail Flatbread Co. is seeking a Hospitality Restaurant Manager to lead guest experiences across our vibrant setting.

You will coach a dynamic team, ensure unforgettable service, and uphold our high hospitality standards in a fast-paced, high-volume environment. Responsibilities include mentoring hourly staff, boosting sales while maintaining quality, cultivating a positive service culture, and driving genuine culinary-driven excellence with top-notch teamwork and guest-focused

Qualifications

• 1–5 years of restaurant management or hospitality experience.
• Hands-on experience in a fast-paced, high-volume environment.
• Proven ability to mentor and train hourly team members.
• Strong communication skills and the ability to resolve conflicts.
• Dynamic presence and engagement with guests and staff; must be 21 or older.

Responsibilities

• Lead & Inspire Hospitality: ensure guest satisfaction through unforgettable service.
• Motivate & Mentor: coach and develop team to reach their fullest potential.
• Boost Financial Performance: drive sales while upholding hospitality standards.
• Create a Service Culture: foster a fun, positive, family-oriented atmosphere.
• Drive Genuine Excellence: excel in a culinary-driven environment with top equipment.

Skills

Leadership

Communication

Mentoring

Hospitality

Customer service

Job description

The Rail Trail Flatbread Co. is seeking a Hospitality Restaurant Manager to lead guest experiences across our vibrant setting.

You will coach a dynamic team, ensure unforgettable service, and uphold our high hospitality standards in a fast-paced, high-volume environment. Responsibilities include mentoring hourly staff, boosting sales while maintaining quality, cultivating a positive service culture, and driving genuine culinary-driven excellence with top-notch teamwork and guest-focused