Hospitality Leader: Guest Experience & Team Growth

bartaco; Brookline (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Fun work environment

Career development

Competitive pay

Meal discounts

Paid vacation

Gym discounts

Language education

Pet care discounts

Medical insurance

Mental health support

401K matching

Job summary

You will foster a positive work environment, hire and onboard frontline talent, and collaborate with culinary and bar teams to maintain bartaco's high standards. This role offers growth within a fun, vibrant culture.

Qualifications

• 1-3 years of restaurant experience.
• Passion for hospitality and delivering outstanding guest experiences.
• Exceptional leadership and communication skills.
• Experience mentoring hourly team members.
• Attention to detail and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Be guest-obsessed, ensuring every interaction leaves a lasting positive impression.
• Oversee daily operations to ensure service flows seamlessly and efficiently.
• Lead by example during shifts, setting the tone for hospitality, energy, and attentiveness.
• Train and develop your team to consistently deliver smooth, memorable, and high-quality guest experiences.
• Build and sustain a positive work environment by coaching, motivating, and developing your team.
• Uphold the bartaco culture by hiring and onboarding top talent who embody our touchstones.
• Use emotional intelligence to connect with and support team members, ensuring they feel valued and empowered.
• Manage scheduling and staffing to balance operational needs with team well-being.
• Celebrate wins, recognize achievements, and provide constructive feedback to drive growth.
• Maintain bartaco's standards by ensuring flawless execution in all aspects of service and operations.
• Take ownership of hitting targets, executing rollouts, and achieving and exceeding performance goals.
• Collaborate with the culinary and bar teams to adhere to bartaco's high food and beverage quality standards.
• Solve problems efficiently, using a combination of analytical thinking and creativity.
• Lead through change confidently, inspiring your team to embrace innovation and adapt to new challenges.
• Proactively address operational needs, ensuring the restaurant runs at its optimal level.

Skills

Restaurant experience

Leadership

Communication

Mentoring

Attention to detail

Flexibility

Job description

You will foster a positive work environment, hire and onboard frontline talent, and collaborate with culinary and bar teams to maintain bartaco's high standards. This role offers growth within a fun, vibrant culture.