Hospitality Leader: Grow Teams, Elevate Guest Experience

Shake Shack; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Performance bonus

Meal discounts

Corporate discounts

Health insurance

Life & disability insurance

401k match

Paid time off

Parental leave

Employee assistance program

Transit benefits

FSAs

Development opportunities

Job summary

Shake Shack in Charlotte, NC is seeking a Restaurant Manager to lead daily operations, ensure guest satisfaction, and coach a high-energy team in a fast-paced setting.

You will oversee staff training, uphold sanitation standards, and drive brand initiatives within the local community while delivering exceptional service and growth opportunities.

This role offers weekly pay, competitive benefits, and a path to leadership within a fast-growing hospitality brand.

Qualifications

• 2–3 years of restaurant management in a high-volume setting.
• Knowledge of restaurant operations including personnel management, food planning and prep, purchasing, sanitation and health codes.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Leadership

Team coaching

Operations

Food safety

Job description

Shake Shack in Charlotte, NC is seeking a Restaurant Manager to lead daily operations, ensure guest satisfaction, and coach a high-energy team in a fast-paced setting.

You will oversee staff training, uphold sanitation standards, and drive brand initiatives within the local community while delivering exceptional service and growth opportunities.

This role offers weekly pay, competitive benefits, and a path to leadership within a fast-growing hospitality brand.