Hospitality Lead

Serenity Healthcare; Dallas (TX); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

90% coverage of medical, dental & vision

401(k) plan

10 PTO days + 10 paid holidays

Job summary

A healthcare organization in Dallas, Texas, is seeking a Patient Care Manager to lead patient interactions and enhance care. This role involves building relationships, educating patients about treatment options, and guiding them through their healing journeys. Candidates should have a high school diploma and at least three years of relevant experience in customer service or healthcare environments. Serenity offers competitive pay of $60,000 annually along with substantial benefits, including healthcare coverage and paid time off.

Qualifications

• Minimum 3 years of full-time experience in relevant fields.
• Experience in orthopedic, dental or vision offices is a plus.
• Role can include caregiving for children with disabilities.

Responsibilities

• Build strong patient relationships with compassion.
• Educate patients about treatment options.
• Assist patients in scheduling their healing journeys.
• Be flexible to fill in for other clinic roles.

Skills

Compassionate communication

Customer service mindset

Leadership

Basic math skills

Education

High School Diploma/ GED

Job description

Ready to Lead with Purpose in Healthcare? Join Serenity. At Serenity Healthcare, we're building high-impact teams and transforming mental wellness. No medical background required—just leadership, drive, and a genuine commitment to making a difference.

You Know People. We'll Teach You the Rest. We don't need clinical experience — we need compassionate, influential people who can inspire others, build trust, and drive meaningful impact. If you're people-focused and passionate about making a difference, we'll provide the training you need.

The Role: Patient Care Manager (PCM) As a Patient Care Manager at Serenity, you'll connect deeply with patients, guide them through treatment options, address concerns, and help them take the next step toward healing—all while supporting your team wherever needed.

If you're ready to make an impact, elevate care, and grow your career with a forward-thinking team, keep reading and apply today!

What You'll Do

• Build strong patient relationships with a high degree of compassion and connection
• Educate and address questions about Serenity's life-changing treatment options
• Help patients feel comfortable getting scheduled to start their healing journeys
• Learn and be willing to fill in for other clinic roles as needed

What You Need

• High School Diploma/ GED
• Strong customer service mindset
• Excellent verbal and written communication, and basic math skills
• Minimum of 3 years of full-time experience
• Experience in the following roles have translated well: orthopedic, dental or vision offices, caregiver for children with disabilities (autism, muscular dystrophy, etc.), professional tutoring, personal coaches, and high-end restaurant servers

Why You'll Love Working at Serenity

• Fulfillment - make a real difference for others as you help our patients ‘take back their lives'
• Huge growth/promotion potential as we continue to expand
• Competitive pay
• Excellent benefits: We cover 90% of medical, dental & vision
• 401(k) - because your future deserves self-care too
• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge

Who We Are

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

In accordance with Colorado's Equal Pay for Equal Work Act this position pays $60,000 annually