Hospitality Manager

Serenity Healthcare; Southlake (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Luxe-level benefits covering 90% of medical, dental & vision

401(k) plan

10 PTO days plus 10 paid holidays

PTO and holidays

Job summary

A healthcare organization in Southlake, TX seeks a Practice Manager to lead a team and ensure a smooth patient experience. The ideal candidate has over 3 years of leadership experience and strong communication skills. Responsibilities include managing daily operations, coaching staff, and enhancing patient care. Benefits include competitive pay and extensive healthcare coverage. This is an opportunity to make a real impact in mental wellness.

Qualifications

• 3+ years of experience leading a team or running operations.
• Ability to manage KPIs and have candid performance discussions.
• Thrives in a fast-paced environment with empathy and efficiency.
• Clear and confident communication with people and numbers.
• Thrives in a fast-paced environment with empathy and efficiency.
• Out-of-the-box problem-solving to prioritize patient experience.

Responsibilities

• Own the daily flow and resolve problems.
• Coach your team to deliver concierge-level care.
• Educate patients on wellness options.
• Manage metrics and hit goals while maintaining personal touch.
• Cut waste and boost efficiency.
• Enhance clinic's atmosphere for patients.
• Make the clinic calm, professional, and put-together for patients.

Skills

Leadership

Clear and confident communication

Out-of-the-box problem-solving

Relationship-focused sales

KPIs

Customer/patient focus

Job description

Be among the first 25 applicants

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.

If you've ever thought about a career in healthcare but didn't know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.

No Healthcare Experience? We'll Teach You.

We're not looking for résumés stacked with medical jargon — we're looking for energy, drive, and people who get people. If you can lead a high-performing team and manage a fast-paced operation while connecting authentically with those we serve, you're our kind of person. We'll teach you the healthcare stuff — you just bring the hustle, heart and experience managing outcomes.

The Role: Practice Manager | Southlake, TX

You'll be the catalyst of the clinic. Leading the team. Keeping the flow smooth. Making sure every patient feels like they walked into a 5-star wellness retreat — not a cold, clinical waiting room.

What You'll Be Doing:

• Owning the daily flow — resolving problems and keeping it all running smoothly
• Coaching your team to deliver concierge-level care
• Educating and helping our patients understand what we can offer for their wellness
• Managing metrics and hitting goals without losing personal touch
• Making smart decisions to cut waste and boost efficiency
• Listening to feedback and constantly leveling up the experience
• Making the clinic feel calm, professional, and put-together for our patients

Who We Are:

Using advanced medical devices, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

Requirements

• 3+ years of experience leading a team or running operations — including managing KPIs and having candid performance discussions
• Relationship-focused sales experience is a huge plus
• Ability to take ownership of the team, the clinic, and patient outcomes
• Clear and confident communication, with people and about numbers
• Ability to thrive in a fast-paced environment and address challenges with empathy and efficiency
• Out-of-the-box problem-solving skills — our patient experience is top priority!

Benefits

• Fulfillment - make a real difference for others as you help our patients ‘take back their lives'
• Huge growth/promotion potential as we continue to expand
• Competitive pay
• Luxe-level benefits: We cover 90% of medical, dental & vision
• 401(k) - because your future deserves self-care too
• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge