Customer Care Coach

Serenity Healthcare; Littleton (CO); On-site; USD 34,440 - 36,506; Full time

Benefits offered by this job

Covers 90% of medical, dental & vision

10 PTO days plus 10 paid holidays

401(k) plan

Job summary

A mental wellness organization in Littleton is seeking a Patient Care Coach to provide support for patients undergoing therapy. No healthcare experience is necessary as full training will be provided. Key responsibilities include working closely with patients, utilizing advanced therapeutic technology, and tracking their progress. The ideal candidate will have 2+ years of work experience, strong interpersonal skills, and a positive demeanor. This role offers competitive pay along with a comprehensive benefits package.

Qualifications

• 2+ years of full-time work experience demonstrating a strong work ethic and ability to connect with others.
• Naturally positive, patient, and people-focused.
• Ability to communicate clearly in person and in writing.
• Ability to maintain a calm, composed presence, even in fast-paced or busy environments.
• Desire to learn and be open to feedback.

Responsibilities

• Work 1 on 1 with patients throughout the day.
• Use high-tech TMS machine to deliver therapy after training.
• Help patients feel supported using exercises like gratitude and journaling.
• Prepare daily objectives to help patients maximize treatment.
• Track patient progress and update records professionally.

Skills

Interpersonal skills

Strong work ethic

Clear communication

Calm presence

Job description

Want to Make a Difference for Others? Welcome to Serenity.

Want to be part of something meaningful, no healthcare background required? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach.

No Healthcare Experience? We'll Teach You.

We provide full training - you bring 2+ years of full-time experience, a positive attitude, strong work ethic, and a genuine passion for making people feel seen, heard, and cared for. It's all about driving real results and better outcomes for each patient.

What You'll Do as a Patient Care Coach:

• Work 1 on 1 with patients throughout the day
• Use our high-tech TMS machine to deliver next-level therapy - you'll be a certified expert after our training!
• Help patients feel supported and hopeful along the way, using exercises like gratitude, journaling, goal-setting, habit-building, and positive life skills
• Prepare daily objectives to help patients get the most out of each treatment
• Track patient progress and update their records for the doctors, managing sensitive information with professionalism

Who We Are:

Using advanced medical devices, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $25-26.50 hourly.

Requirements

What You Need:

• 2+ years of full-time work experience demonstrating a strong work ethic and ability to connect with others
• Interpersonal skills - naturally positive, patient, and people-focused
• Ability to communicate clearly in person and in writing
• Ability to maintain a calm, composed presence, even in fast-paced or busy environments
• Desire to learn and be open to feedback, to better help patients on their healing journeys

Benefits

Why You'll Love Working at Serenity:

• Fulfillment - make a real difference for others as you help our patients ‘take back their lives'
• Huge growth/promotion potential as we continue to expand
• Competitive pay
• Luxe-level benefits: We cover 90% of medical, dental & vision
• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
• 401(k) - because your future deserves self-care too