Hospitality Manager

Serenity Healthcare; Farmers Branch (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

90% coverage of medical, dental & vision

401(k)

10 PTO days plus 10 paid holidays

PTO: 10 days (15 after first year)

10 paid holidays

Job summary

A transformative healthcare provider in Farmers Branch, Texas, seeks a Practice Manager to lead the clinic operations effectively. You will coach your team to offer exceptional patient care, manage performance metrics, and foster a professional environment. This role requires over 3 years of leadership experience and problem-solving skills, allowing you to thrive in a fast-paced setting. Join us to make a meaningful impact in mental wellness while enjoying competitive pay and generous benefits.

Qualifications

• 3+ years of experience in team leadership or operations management.
• Strong relationship-building expertise is advantageous.
• Ability to take ownership of outcomes and clinic management.

Responsibilities

• Manage daily operations and team dynamics.
• Coach staff to ensure exceptional patient care.
• Monitor performance metrics to meet clinic goals.
• Manage metrics and hit goals while maintaining personal touch.
• Make smart decisions to cut waste and boost efficiency.
• Listen to feedback and continuously improve the patient experience.

Skills

Team leadership

Relationship-focused sales

Clear communication

Problem-solving

Empathy

Problem solving

Job description

Practice Manager | Serenity Healthcare

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity Healthcare, which is redefining what mental wellness looks and feels like. If you have energy, drive, and people skills, you are our kind of person. We'll teach you the healthcare aspects—you bring hustle, heart, and experience managing outcomes.

What You'll Be Doing:

• Owning the daily flow—resolving problems and keeping it all running smoothly
• Coaching your team to deliver concierge-level care
• Educating patients to understand what we can offer for their wellness
• Managing metrics and hitting goals without losing personal touch
• Making smart decisions to cut waste and boost efficiency
• Listening to feedback and constantly leveling up the experience
• Making the clinic feel calm, professional, and put‑together for our patients

Requirements

• 3+ years of experience leading a team or running operations, including managing KPIs and having candid performance discussions
• Relationship-focused sales experience is a huge plus
• Ability to take ownership of the team, the clinic, and patient outcomes
• Clear and confident communication, with people and about numbers
• Ability to thrive in a fast-paced environment and address challenges with empathy and efficiency
• Out-of-the-box problem‑solving skills – patient experience is top priority!

Benefits

• Fulfillment — make a real difference for others by helping our patients ‘take back their lives’
• Huge growth/promotion potential as we continue to expand
• Competitive pay
• Luxe-level benefits: We cover 90% of medical, dental & vision
• 401(k)
• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge

Serenity Healthcare is an equal opportunity employer – if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.