Hospitality IT Manager: Reliable Tech, Guest-Focused

Lowe; Olympic Valley (CA); Sur place; USD 70 000 - 75 000; Plein temps

Résumé du poste

Everline Resort & Spa is seeking an IT Manager to ensure reliable, secure technology across the property. You will partner with departments and external partners, delivering proactive support and leading technology initiatives to improve operations and guest experiences.

The role is hands-on, offering growth in a hospitality setting with cross-property collaboration and project involvement across hotel operations, F&B, events, and guest services.

Qualifications

• 2–3 years in IT support or related tech role.
• Associate degree in IT or related field; or equivalent experience.
• Working knowledge of Windows, Microsoft 365 and common business apps.
• Foundational networking: wired/wireless, Wi‑Fi, LAN/WAN concepts.
• Strong problem solving, documentation, and escalation skills.
• Clear communication and service‑oriented approach.
• Ability to work independently with resort teams and vendors.

Responsabilités

• Provide responsive tech support to resort associates to minimize operational disruption.
• Troubleshoot devices, apps, access, and network connectivity.
• Maintain technology that supports hotel ops and guest services.
• Coordinate with corporate IT and external partners on tickets and updates.
• Assist onboarding and equipment provisioning.
• Maintain accurate inventories and service histories.
• Apply security practices for access, passwords, devices, and data.
• Participate in maintenance, testing, updates, and recovery activities.
• Contribute to upgrades by planning, testing, and documenting new tech.
• Identify recurring issues and propose improvements.
• Keep staff informed about interruptions and maintenance.
• Provide basic tech guidance and training to associates.

Connaissances

IT support

Desktop support

Microsoft 365

Networking basics

Communication skills

Formation

Associate degree in IT / related field

Outils

Description du poste

Everline Resort & Spa is seeking an IT Manager to ensure reliable, secure technology across the property. You will partner with departments and external partners, delivering proactive support and leading technology initiatives to improve operations and guest experiences.

The role is hands-on, offering growth in a hospitality setting with cross-property collaboration and project involvement across hotel operations, F&B, events, and guest services.