Assistant IT Manager

Starwood Hotels; New York (NY); On-site; USD 68,000 - 92,000; Full time

Job summary

Starwood Hotels in New York seeks an Assistant Information Technology Manager to oversee daily IT operations, handle requests, and ensure reliable systems for guests and staff.

You have 3–5 years of IT experience, a post-secondary diploma, strong leadership and communication skills, and are ready for a fast-paced 24-hour operation in a luxury hospitality setting. This role offers growth opportunities within a mission-driven company that values teamwork and sustainable service.

Qualifications

• 3–5 years of IT experience, preferably in hospitality or a similar setting.
• Post-secondary diploma or degree; hospitality experience is a plus.
• Strong communication and leadership skills with a track record of guest and team engagement.

Responsibilities

• Provide daily IT system support and ticket resolution across internal platforms and hotel networks.
• Maintain uptime of hotel IT infrastructure and respond to IT requests from staff and guests.
• Assist guests and team members with IT inquiries and issues, acting as a helpful, reliable tech resource.

Skills

IT support

Guest service

Leadership

Communication

Education

Post-secondary diploma/degree

Tools

ITSM tools

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

If you live for those signature sighs of relief you hear whenever you show up, this is your calling. We’re currently seeking an Assistant Information Technology Manager. You’ll be responsible for daily support of all IT systems requests/tickets, from internal platforms to network maintenance supporting the entire hotel team. You’ll also respond promptly to guests’ inquiries and questions, so we need someone who’s really nice, quick, and enjoy being the superhero in the room. It\'s a tough job, but someone out there loves doing it, which is precisely what we\'re looking for. Inside tip: There is room for growth with us in this demanding role.

About you

Passionate about technology and a minimum of 3-5 years of similar work experience. A post-secondary diploma, degree or prior hospitality experience would be a plus. Advanced knowledgeable of information systems operations, a strong leader and a proven track record in guest and team member engagement and financial performance. Excels at communication, both verbal and written. Is flexible and willing to meet the demands of a 24-hour operation.

About Us

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Salary $80,000

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.