Housekeeping Manager

Omni Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 40,000 - 52,000; Full time

Job summary

Omni William Penn Hotel in downtown Pittsburgh is seeking a housekeeping leader to oversee cleaning and laundry operations, ensuring consistent guest experiences and adherence to Omni standards. The role emphasizes cost controls, staff supervision, inventory management, and quality assurance across public areas and guest rooms.

Key duties include maintaining turnover, coordinating with Front Desk and Engineering, and upholding energy conservation while fostering a motivated team and superior

Qualifications

• Customer service mindset and guest-focused attitude.
• Strong communication skills across departments.
• Ability to work with a team to deliver consistent service.

Responsibilities

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Assist Director of Housekeeping with all of the following departmental functions and concerns: maintain turnover to an acceptable level, maintain close communication and interaction with Front Desk and Engineering, uniform control and issuance, administer Lost and Found key control, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, monitor Housekeeping inventories to ensure adequate levels are maintained, assist with scheduling and payroll cost controls.
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
• Maintains close coordination, communication, and interaction with the Front Office and other departments.
• Ensures all guest requests are met within the prescribed time limit.
• Assists Director of Housekeeping in all areas of Housekeeping management: cost controls, inventories, quality assurance inspections, staff supervision, systems and controls, loss prevention, safety, associate morale.

Skills

Guest Service

Communication

Teamwork

Problem Solving

Job description

Omni William Penn Hotel

Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we've welcomed movie stars, politicians, world leaders, professional athletes, and business icons-cementing our place as one of the city's most celebrated destinations.

At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you'll find: A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference. If you're a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence.

Purpose:

To assist in managing and directing of all Housekeeping and Laundry functions. To participate in quality assurance for Housekeeping department and department cost control measures. To provide support to the Director of Housekeeping in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.

Reports to:

Director of Housekeeping, Director of Rooms,

Essential Functions:

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Assist Director of Housekeeping with all of the following departmental functions and concerns: maintain turnover to an acceptable level, maintain close communication and interaction with Front Desk and Engineering, uniform control and issuance, administer Lost and Found key control, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, monitor Housekeeping inventories to ensure adequate levels are maintained, assist with scheduling and payroll cost controls.
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
• Maintains close coordination, communication, and interaction with the Front Office and other departments.

JOB DESCRIPTION

Essential Functions:

• Ensures all guest requests are met within the prescribed time limit.
• Assists Director of Housekeeping in all areas of Housekeeping management: cost controls, inventories, quality assurance inspections, staff supervision, systems and controls, loss prevention, safety, associate morale. Together with the Director of Housekeeping, ensure smooth operation of the Housekeeping Department.

Physical Job Requirements (for essential functions only)

Lifting/Pushing/Pulling/ Carrying

• Must be able to push/pull/carry/lift a minimum of 10 lbs.

Bending/Kneeling

• Must be able to accomplish any task requiring prolonged bending or kneeling

Mobility

• Must be able to walk room to room and floor to floor 5% of work period

Continuous Standing

• Must be able to continuously stand throughout complete work period..

Climbing

• Climbing stairs up to approximately 40 steps approximately 1% of work period (usually 40 hour work week)
• Climbing ladders approximately 5 feet to complete assigned projects

Driving

• Driving required as necessary

Work Environment

• Inside 99% of work period
• Outside 1% of work period
• Hearing/Vision/Speech/Literacy
• Hearing is moderate (Guests phone with requests and questions)
• Vision is critical (Assess required reaction to meet standards)
• Speech is critical (Must be able to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner)
• Literacy is critical (Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment)

Chemical/Agents Used

• No chemical agents used

Protective Clothing

• No protective clothing required

Equipment Operation

• Must be able to accomplish any task required of associates within assigned departments.

Other Considerations

• Professional appearance and attitude

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.