Hospitality Host: Warm Welcomes & Reservations

The Dunlin; Johns Island (SC); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Free Parking

Free Team Member Cafeteria

Holiday Pay

Team Member Stay Program

50% off F&B + Spa

Job summary

Kiawah River Hospitality Group LLC seeks a Restaurant Host to uphold a welcoming atmosphere and provide exceptional service from arrival to departure. You will greet guests, answer phones, manage reservations, coordinate seating, and maintain a smooth dining flow.

The role emphasizes friendly communication, attentiveness to guest needs, and collaboration with food and beverage teams. Benefits include parking, cafeteria access, holiday pay, and staff discounts.

Qualifications

• Prior experience in customer service or hospitality, preferably in a high‑end setting.
• Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
• Must be of minimum age to serve alcohol.
• Flexibility to work a variable schedule, including weekends and holidays.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Responsibilities

• Greet guests warmly, provide courteous service and efficiently handle check‑ins and seating.
• Answer phones, take reservations, take in‑room dining orders, and maintain accurate records in reservation systems.
• Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
• Assist with the preparation of station charts, assign stations, and guide servers and support staff in optimal table set‑up.
• Maintain cleanliness, sanitation, and organization of the host/hostess station and assigned work areas.
• Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
• Ensure menus and wine lists are clean, up‑to‑date, and well‑stocked at all times.
• Resolve guest complaints promptly to ensure satisfaction.
• Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
• Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

Job description

Kiawah River Hospitality Group LLC seeks a Restaurant Host to uphold a welcoming atmosphere and provide exceptional service from arrival to departure. You will greet guests, answer phones, manage reservations, coordinate seating, and maintain a smooth dining flow.

The role emphasizes friendly communication, attentiveness to guest needs, and collaboration with food and beverage teams. Benefits include parking, cafeteria access, holiday pay, and staff discounts.