Hospitality Host — Reservations & Seating

Xfinity Live!; St. Louis (MO); On-site; USD 16,531 - 22,041; Part time

Job summary

Xfinity Live! in Saint Louis, MO is seeking a friendly Host to welcome guests, manage reservations, and coordinate seating for a smooth dining experience.

The role requires at least one year of customer service or hosting experience, fluent English, strong communication, and the ability to work nights, weekends or holidays. Reading seating charts and basic math are part of the job.

Qualifications

• At least one year of customer service/hosting experience.
• Fluent English; other languages preferred.
• Excellent communication with guests and staff.
• Reading and writing abilities for reservations and seating charts.
• Basic math skills are regularly used.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Answers the phones and takes messages/reservations.
• Maintains an accurate wait list when necessary.
• Welcomes guests when they arrive and bids them goodbye to create a lasting positive experience.
• Greets guests in a friendly and upbeat manner and smiles to ensure guest satisfaction.
• Communicates effectively with all guests.
• Communicates problems to management immediately.
• Coordinates seating arrangements to provide fast and courteous service to guests.
• Occasionally buses tables when needed to expedite efficient seating of waiting guests.
• Anticipates needs of scheduled special parties.

Skills

Customer service

Hosting

Communication skills

Reading/writing

Time management

Job description

Live! Hospitality and Entertainment is opening a NEW concept featuring a full-service restaurant, and bar!

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.