Hospitality General Manager: Guest Experience Leader

Chili's Jobs; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Chili's in Chicago, IL is seeking a Restaurant Manager dedicated to hospitality. Our Managers are the critical link to great Guest experiences, top financial results, and a fun, energetic work environment.

You will lead the Management team, plan budgets, coach staff, control costs, ensure food safety, and champion Chili's culture and Beliefs: Every Guest Counts, Food Perfection, Be Accountable and Play Restaurant.

Qualifications

• Experience leading management teams in a restaurant or hospitality setting.
• Ability to plan and manage budgets and drive financial results.
• Strong focus on guest satisfaction, teamwork, and operational standards.

Responsibilities

• Lead and direct the work of the Management team including scheduling, assigning responsibilities and setting expectations.
• Manage performance of the Management team, including performance evaluations, coaching and accountability.
• Plan and implement weekly, monthly and yearly financial budgets.
• Oversee all operations to ensure a great Guest experience.
• Role model and hold Team Members accountable to operational and quality standards.
• Foster open communication between Team Members and Management team.
• Drive Guest engagement within the restaurant while developing relationships within the community.
• Understand and practice safe food handling procedures.

Skills

Leadership

Team management

Budgeting

Guest experience

Communication

Fast-paced work

Job description

Chili's in Chicago, IL is seeking a Restaurant Manager dedicated to hospitality. Our Managers are the critical link to great Guest experiences, top financial results, and a fun, energetic work environment.

You will lead the Management team, plan budgets, coach staff, control costs, ensure food safety, and champion Chili's culture and Beliefs: Every Guest Counts, Food Perfection, Be Accountable and Play Restaurant.