Hospitality General Manager - Lead People & Guest Experience

Skyline Chili, LLC; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Skyline Chili, LLC is seeking a General Manager to oversee all aspects of restaurant operations in Cincinnati, OH. The GM will drive financial results, ensure hospitality excellence, and enforce policies and SOPs while developing a high-performing team.

Responsibilities include directing daily operations, training staff, maintaining customer satisfaction, and ensuring accurate reporting and profitability in line with company expectations.

Qualifications

• Experience leading and developing strong restaurant teams.
• Ability to manage hospitality and guest service to high standards.
• Strong focus on safety, cleanliness, and on-time service.

Responsibilities

• Direct and administer all restaurant operations to meet financial and service goals.
• Ensure compliance with policies, procedures, and SOPs.
• Lead, train, and develop restaurant staff to deliver consistent service.
• Foster effective communication with customers and resolve issues promptly.
• Maintain accurate reports and records and suggest operational improvements.
• Build positive relationships with customers and corporate teams.
• Drive profitability in line with company expectations.

Skills

Team leadership

Operations management

Guest service excellence

Job description

Skyline Chili, LLC is seeking a General Manager to oversee all aspects of restaurant operations in Cincinnati, OH. The GM will drive financial results, ensure hospitality excellence, and enforce policies and SOPs while developing a high-performing team.

Responsibilities include directing daily operations, training staff, maintaining customer satisfaction, and ensuring accurate reporting and profitability in line with company expectations.