General Manager - Lead Hospitality & Guest Experience

Skyline Chili Corporate; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Skyline Chili Corporate in Cincinnati is seeking a General Manager who will lead the restaurant's operations with a focus on hospitality, guest service, and a positive, playful culture.

You will direct and develop a strong team, ensure safety and quality, and drive on-target financial results while upholding company policies.

If you have 3–5 years of leadership experience in the restaurant industry, this role offers an opportunity to shape guest experiences and business performance.

Qualifications

• Minimum 3–5 years of leadership experience in the restaurant industry.
• Strong hospitality and guest service focus.
• Ability to train and develop a diverse team.
• Direct and manage restaurant operations and financial results.

Responsibilities

• Directing and administering the restaurant's overall operations, including financial results, safety, service, and cleanliness.
• Ensure policies and procedures are followed per SOPs and HR policies.
• Ensure customers are promptly and professionally served.
• Select, train, direct, develop, and supervise restaurant team members.
• Maintain efficiency and profitability in line with company goals.
• Build good relationships with customers and resolve questions and issues promptly.

Skills

Leadership

Hospitality

Guest service

Team development

Job description

Skyline Chili Corporate in Cincinnati is seeking a General Manager who will lead the restaurant's operations with a focus on hospitality, guest service, and a positive, playful culture.

You will direct and develop a strong team, ensure safety and quality, and drive on-target financial results while upholding company policies.

If you have 3–5 years of leadership experience in the restaurant industry, this role offers an opportunity to shape guest experiences and business performance.