Hospitality General Manager: Guest Experience & Ops

SSA Consulting Group; Baltimore (MD); On-site; USD 85,000 - 120,000; Full time

Job summary

SSA Group at National Aquarium is seeking a General Manager to lead operations across departments, ensuring top-tier guest experiences and financial performance.

The role reports to the Area General Manager and Regional Vice President, with responsibilities spanning budgeting, staff development, and client relations. A hands-on leader who drives continuous improvement and compliance across the unit.

Qualifications

• Proven leadership with team-building experience.
• Strong interpersonal and communication skills.
• Ability to manage budgets, sales and staffing.

Responsibilities

• Oversee all department managers to meet daily operational goals.
• Coordinate budgeting, forecasting, payroll and controllable expenses.
• Liaise with client and SSA to ensure service levels and satisfaction.
• Drive revenue growth, monitor per-capita and cost of goods.
• Ensure compliance with all applicable laws and maintain a safe environment.

Skills

Leadership

Communication

Problem-solving

Financial management

Job description

SSA Group at National Aquarium is seeking a General Manager to lead operations across departments, ensuring top-tier guest experiences and financial performance.

The role reports to the Area General Manager and Regional Vice President, with responsibilities spanning budgeting, staff development, and client relations. A hands-on leader who drives continuous improvement and compliance across the unit.