World‑Class Guest Experience Operations Manager

Sea Life; San Antonio (TX); Presencial; USD 51 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

PTO

Merlin Magic Pass

Recognition programs

401(k)

Resumo da oferta

Sea Life is seeking an Operations Manager to ensure a magical, world-class guest experience and to lead the Guest Experience Team in delivering outstanding service while upholding safety and company values.

You will oversee day-to-day operations of assigned areas, collaborate with the General Manager on labor budgets and schedules, and drive profitability through people, processes, and vendor management. Prior leadership in a visitor attraction or similar environment is preferred.

Qualificações

• Three years of service industry experience with three years of management experience.
• Experience in a visitor attraction, theme park, museum, hotel or theater environment preferred.
• Proficiency with Microsoft Office (Excel, Outlook, Word).

Responsabilidades

• Meets or exceeds all KPIs and targets.
• Ensure Guest Experience Team delivers world-class experiences.
• Deliver training for the Guest Experience Team.
• Assist GM with labor budgets and schedules for various day-types and seasons.
• Lead the team to be Guest-Obsessed, positive, proactive, and FUN.
• Maintain high standards of service, cleanliness, operation, and safety.
• Support GM as part of the attraction Senior Leadership Team.
• Lead on-peak operations and cover guest-facing positions as needed.
• Recruit, hire, onboard, and train the Guest Experience Team.
• Communicate KPIs and success metrics clearly to the team.
• Manage performance and development plans for staff.
• Suggest improvements to GM based on financial and KPI data.
• Coach team to maximize guest experience and profitability.
• Demonstrate Merlin Values in daily work.
• Collaborate with Marketing and Sales for events and exhibits.

Conhecimentos

Leadership

Communication

Interpersonal skills

Organizational skills

Multitasking

Ability to work in fast-paced env

Formação académica

High School Diploma or GED

College degree preferred

Ferramentas

Excel

Outlook

Word

Descrição da oferta de emprego

Sea Life is seeking an Operations Manager to ensure a magical, world-class guest experience and to lead the Guest Experience Team in delivering outstanding service while upholding safety and company values.

You will oversee day-to-day operations of assigned areas, collaborate with the General Manager on labor budgets and schedules, and drive profitability through people, processes, and vendor management. Prior leadership in a visitor attraction or similar environment is preferred.