Hospitality General Manager: Guest Experience Leader

ESA Management, LLC; Scottsdale (AZ); Presencial; USD 56.000 - 76.000; Jornada completa

Descripción de la vacante

ESA Management, LLC is seeking an experienced hospitality operations leader for a hotel property in the Scottsdale area. You will supervise guest services, drive guest satisfaction, and manage day-to-day hotel operations to meet brand standards and financial goals.

The role requires at least three years in hospitality management, strong customer service experience, and leadership of a team. A valid driver's license and the ability to pass a motor vehicle check are required.

Formación

• Minimum three years related hospitality management experience.
• Customer experience required.
• Must have a valid driver's license and pass motor vehicle check.

Responsabilidades

• Lead hotel operations to meet guest satisfaction targets.
• Uphold brand standards and daily operations.
• Recruit, interview, screen, and hire staff.
• Onboard and train associates to required courses.
• Monitor labor costs and scheduling to meet budgets.

Conocimientos

Hospitality management

Customer experience

Staff leadership

Spanish

Educación

Two-year degree

Herramientas

Email

Word processing

Spreadsheet software

Descripción del empleo

ESA Management, LLC is seeking an experienced hospitality operations leader for a hotel property in the Scottsdale area. You will supervise guest services, drive guest satisfaction, and manage day-to-day hotel operations to meet brand standards and financial goals.

The role requires at least three years in hospitality management, strong customer service experience, and leadership of a team. A valid driver's license and the ability to pass a motor vehicle check are required.