Hospitality General Manager — Growth & Guest Experience

Traditions Hospitality Group; Norman (OK); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Daily Pay

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Teladoc

Paid Time Off

Employee Recognition Programs

Anniversary & Birthday Programs

Résumé du poste

Traditions Hospitality Group seeks a General Manager to oversee all aspects of our establishment's operations in Norman, OK. You will lead by example to deliver exceptional guest experiences and profitability, guiding a team toward excellence every day.

Responsibilities include strategic planning, cost controls, talent development, and data-driven decision making across departments, ensuring brand standards and timely resolution of guest concerns. Growth and mentorship are central to this role.

Qualifications

• Minimum 2 years of experience in management, demonstrating leadership and operational skills.
• Must be at least 21 years of age.
• Must be able to pass a background check.
• Must be able to obtain a Gaming license.
• Must be able to obtain an ABLE license.

Responsabilités

• Provide leadership and direction to all departments, including operations, finance, human resources, and guest services.
• Develop and implement strategic plans to achieve business objectives, including revenue growth and cost control measures.
• Foster a culture of exceptional guest service, employee engagement, and operational efficiency.
• Oversee hiring, training, and development initiatives to cultivate a high-performing team.
• Monitor and analyze key performance indicators, operational reports, and financial results to identify improvement opportunities and support data-driven decision making.
• Address guest concerns, service failures, and operational challenges in a timely and professional manner to protect the guest experience and brand reputation.

Connaissances

Leadership

Operations Mgmt

Budgeting

Hiring & Training

Guest Service

Data Analysis

Description du poste

Traditions Hospitality Group seeks a General Manager to oversee all aspects of our establishment's operations in Norman, OK. You will lead by example to deliver exceptional guest experiences and profitability, guiding a team toward excellence every day.

Responsibilities include strategic planning, cost controls, talent development, and data-driven decision making across departments, ensuring brand standards and timely resolution of guest concerns. Growth and mentorship are central to this role.