Hospitality General Manager – Arena & Events

Oak View Group; Corpus Christi (TX); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Savings Plan

401(k) Matching and Paid Time Off

Job summary

Oak View Group in Corpus Christi, TX seeks an Assistant General Manager, Hospitality, to oversee operations of the arena, convention center, and auditorium, ensuring a profitable, compliant, and guest-focused venue.

Reporting to the General Manager, you will supervise managers and staff, manage budgets, schedules, and labor, and ensure adherence to alcohol service policies and safety standards across all events.

Qualifications

• BA or BS with a business-related major; accounting minor or credits preferred.
• 3-5+ years of management experience in the food-related or concessions industry.
• Nationally recognized, advanced food service sanitation training course certification.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner.
• Ability to make sound business/operations decisions quickly and under pressure.
• Solid working knowledge of computer applications: Microsoft Office, POS systems, and timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Valid Alcohol Service Permit if required by the state and/or county of the venue.

Responsibilities

• Assists in the overall effective management of the catering, concessions, premium, and beverage/bar operations.
• Ensures total compliance with all alcohol service policies.
• Reports any alcohol service or compliance issues to OVG management immediately.
• Assist in the management of catered events from setup to tear-down, including handling all communication with hourly staff, culinary staff & guests.
• Ensure legal, efficient, professional, and profitable operation of the venue.
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L financial statements.
• Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
• Author, review, and amend policies & procedures, as requested by the General Manager.
• Author and amend contracts; authorize terms as directed by the General Manager.
• Oversee scheduling and labor allocation.
• Work in tandem with the General Manager to analyze ticket sales in relation to anticipating staffing needs and target market demographics; determine and project point-of-sale to guest ratio.
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
• Directs and assists managers in preparing and attaining future goals.
• Provides each manager with the proper direction and follows up on all assignments.
• Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
• Prepares required reports accurately and submits them on time, and follows up with department heads to ensure that their reporting is completed within the same guidelines.
• Develops an effective management team.
• Gives the managers clear direction and provides the necessary assistance for them to perform their work.
• Assists the General Manager in evaluating each manager’s performance and makes recommendations for their improvement.
• Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
• Establishes and maintains personal relationships with show managers, suppliers, vendors, and the public that projects the venue in a positive light.

Skills

Communication

Leadership

Decision making under pressure

Team oriented

Education

Bachelor's in business

Tools

Microsoft Office

POS systems

Timekeeping systems

Job description

Oak View Group in Corpus Christi, TX seeks an Assistant General Manager, Hospitality, to oversee operations of the arena, convention center, and auditorium, ensuring a profitable, compliant, and guest-focused venue.

Reporting to the General Manager, you will supervise managers and staff, manage budgets, schedules, and labor, and ensure adherence to alcohol service policies and safety standards across all events.